IT Systems Administrator

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

Summary:
The IT Systems Administrator position reports to the IT Manager and will be responsible for the day-to-day administration of multiple business systems at Banjo as well as end user support.  This position is a key, customer-facing role on the IT team at Banjo.  The Systems Administrator is expected to maintain an exemplary level of customer service while working with local and corporate resources to maintain a safe, reliable, and trustworthy computing environment for Banjo staff.  The position will work onsite at Banjo and requires occasional after-hours support. 

Duties and Responsibilities:

• Supports IT infrastructure and applications including Active Directory, Exchange, Print Services, MS SQL database, Microsoft Office, VPN, etc.
• Assist in the development, maintenance, and annual testing of the BC/DR plan
• Provides proactive monitoring of business systems and backups to prevent downtime
• Provides technical support directly to staff with a customer service mindset
• Manages requests for service through effective use of a support ticketing system
• Ensures network and cybersecurity by working with corporate and local resources
• Manages print services by providing local support in partnership with contracted print management vendor
• Identify opportunities to streamline and optimize business processes through better use of existing system capabilities

Skills:

• Knowledge of Microsoft Windows Server as well as other Operating Systems
• Troubleshooting, Support, and Maintenance of IT Systems
• Familiarity with On-Premise and Cloud IT Infrastructure
• Experience with Endpoint Security Software and Tools
• Experience with Hyper-V or comparable virtualization technology
• Experience with Bartender is a major plus
• Strong organizational, communication and interpersonal skills
• Ability to solve problems, consider alternatives before making decisions, display intuitive judgment, timeliness in making recommendations and decisions
• Ability to multi-task and effectively manage competing priorities

Education and Work Experience:

• Associate’s degree in Information Technology or related fields, or equivalent work experience
• Minimum of 2-4 years IT/Technical Experience
• Minimum of 2 years direct customer service or comparable customer-facing experience

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants:  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.