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Targeted skincare solutions. 35 years of transformational results. DISCOVER #THEOBAGIEFFFECT
The Role
Provides onsite end-user IT support, troubleshooting hardware, software, networking, connectivity, and user access issues. Configures and deploys computers, mobile devices, peripherals, applications, updates, and security tools. Manages helpdesk tickets, Microsoft 365, Azure, Exchange Online, Windows environments, accounts, permissions, and documentation. Supports IT projects, installations, upgrades, process improvements, and cross-functional technical resolution. The contract lasts 3–6 months, with onsite work Monday through Thursday and remote work on Fridays.
Summary Generated by Built In
Hourly Rate: $30.00 to $33.00/hr DOE
Who We Are:
Obagi Cosmeceuticals is an industry leading dermo-cosmetic brand that provides transformational skin care products, with a 35+ year legacy backed by science and innovation to protect and enhance skin tone and texture. Obagi is widely recognized by US dermatologists and plastic surgeons for its clinical excellence and science-backed approach, remaining a leader in the beauty space and operates as an innovative, global, omni-channel luxury consumer products business with sales distribution to physicians, wholesale partners, retail outlets, Amazon, and direct-to-consumer (DTC) channels. On a mission to create a global, best-in-class multi-brand, multicategory portfolio, Obagi will continue to redefine the future of skincare. We are Obagi. Fearless. Together.
What We Need:
Obagi is seeking a dependable and motivated entry level IT Systems Administrator with a strong onsite presence, to support our IT team during a 3–6-month contract. Responsible for providing hands-on technical support to end users, this role will also assist with system administration, device deployment, troubleshooting, documentation, and project management.
What You’ll Do:
These demands document the physical requirements of a specific job. Criteria may include: Lifting, Carrying, Push/Pull, Sitting/Standing (In Place); On Feet, Walking, Bending, Turn/Twist; Kneeling; Squatting; Crawling; Climbing; Reaching (Out)/Reaching (Up), Grasping, Wrist Turning; Pinching; Finger Manipulation, Hearing, Talking, working with a computer for eight hours, Working in close quarters. Communicating over the telephone for eight hours.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of job requirements, so classified. All employees may be required to perform duties outside of their normal responsibilities, from time to time, as needed.
Who We Are:
Obagi Cosmeceuticals is an industry leading dermo-cosmetic brand that provides transformational skin care products, with a 35+ year legacy backed by science and innovation to protect and enhance skin tone and texture. Obagi is widely recognized by US dermatologists and plastic surgeons for its clinical excellence and science-backed approach, remaining a leader in the beauty space and operates as an innovative, global, omni-channel luxury consumer products business with sales distribution to physicians, wholesale partners, retail outlets, Amazon, and direct-to-consumer (DTC) channels. On a mission to create a global, best-in-class multi-brand, multicategory portfolio, Obagi will continue to redefine the future of skincare. We are Obagi. Fearless. Together.
What We Need:
Obagi is seeking a dependable and motivated entry level IT Systems Administrator with a strong onsite presence, to support our IT team during a 3–6-month contract. Responsible for providing hands-on technical support to end users, this role will also assist with system administration, device deployment, troubleshooting, documentation, and project management.
What You’ll Do:
- Provide end-user support and troubleshoot hardware, software, network, and connectivity issues.
- Set up, configure, deploy, and maintain computers, mobile devices, peripherals, and other IT equipment.
- Configure and troubleshoot Wi-Fi and basic network connectivity.
- Diagnose connectivity issues using basic networking tools and commands, including ping, IP configuration, and Command Prompt.
- Monitor and manage Helpdesk tickets, ensuring issues are documented, tracked, and resolved or escalated appropriately.
- Manager user account creation, permissions, access management, and basic administration across domain and cloud environments.
- Support Microsoft Azure, Exchange Online, Microsoft 365, and Windows environments.
- Testing and deploy system updates, applications, security tools, and process improvements.
- Maintain accurate documentation of systems, configurations, processes, and troubleshooting procedures.
- Collaborate with IT team members and cross-functional departments to identify and resolve technical and operational issues.
- Provide clear, actionable technical guidance to non-technical users.
- Assist with IT projects, equipment installations, upgrades, and technology deployments.
- Identify opportunities to improve IT processes, automation, and operational efficiency.
- Perform other IT support and systems administration duties as assigned.
- A bachelor’s degree from an accredited university in Information Technology (IT) or Computer Science (CS) highly preferred by not required
- At least 1-2+ years of relevant hands-on IT support required; onsite technical support highly preferred
- Prior experience with:
- Desktop/laptop hardware troubleshooting and installation required
- Helpdesk/ticketing systems and best practices
- Windows environments (hardware, software, networking concepts) and domain infrastructure
- Microsoft Azure, Exchange Online, Microsoft 365
- Basic understanding of user accounts, permissions, groups, access management, wifi, networking, and network troubleshooting
- Familiarity with:
- Command Prompt and basic troubleshooting commands such as ping.
- IP addressing and the ability to check & interpret a device’s network configuration
- Analytical and customer-service oriented mindset with strong problem-solving skills
- Exceptional organizational and time management skills; demonstrated ability to work under pressure to meet deadlines.
- A proactive mindset, consistent punctuality, sense of urgency, excellence communication skills
- Comfortable operating in a fast paced, ever-changing environment; someone who thrives in ambiguity and adapts quickly.
- Availability be in office Monday – Thursday and work remotely on Fridays
- An energetic, positive attitude that encourages a team and supports the growth and professional development of others.
These demands document the physical requirements of a specific job. Criteria may include: Lifting, Carrying, Push/Pull, Sitting/Standing (In Place); On Feet, Walking, Bending, Turn/Twist; Kneeling; Squatting; Crawling; Climbing; Reaching (Out)/Reaching (Up), Grasping, Wrist Turning; Pinching; Finger Manipulation, Hearing, Talking, working with a computer for eight hours, Working in close quarters. Communicating over the telephone for eight hours.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of job requirements, so classified. All employees may be required to perform duties outside of their normal responsibilities, from time to time, as needed.
Skills Required
- At least 1–2+ years of relevant hands-on IT support experience
- Experience providing onsite technical support
- Desktop and laptop hardware troubleshooting and installation experience
- Experience with helpdesk or ticketing systems and best practices
- Experience with Windows hardware, software, networking concepts, and domain infrastructure
- Experience with Microsoft Azure, Exchange Online, and Microsoft 365
- Understanding of user accounts, permissions, groups, access management, Wi-Fi, networking, and network troubleshooting
- Familiarity with Command Prompt and troubleshooting commands such as ping
- Ability to check and interpret device network configuration and IP addressing
- Bachelor’s degree in Information Technology or Computer Science
- Availability to work onsite Monday through Thursday and remotely on Fridays
- Strong problem-solving, communication, organizational, and time-management skills
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The Company
What We Do
Obagi Cosmeceuticals is a specialty pharmaceutical company that develops, markets and sells, and is the leading provider of proprietary topical aesthetic and therapeutic clinically-proven skin care systems in the physician-dispensed market. The systems are designed to prevent and improve the most common and visible skin disorders. The foundation of the company began in 1988 with the creation of the Obagi Nu-Derm® System, developed by leading skin care experts. In 1997 the company officially began operations as Obagi Medical. The company has continued to grow each year, introducing multiple product lines and expanding its commercial operations. The company sells its products through a direct sales force in the United States and internationally through distribution partners in over 42 countries across North America, Central America, South America, Europe, the Middle East and Asia. Over the years, the company has developed clinically-proven skin health products and systems primarily for the dermatology, plastic surgery and related aesthetic markets. Obagi's products are designed to improve common and visible skin conditions including photodamage, hyperpigmentation (chloasma, melasma and freckles), senile lentigines, acne vulgaris and sun damage.
