IT Systems Administrator (Mid-Level)

What you’ll do

• Administer Microsoft 365/Entra ID (Azure AD), Exchange Online, Intune/MDM (users, groups, licenses, security, device compliance).
• Manage Windows Server and Active Directory (GPO, DNS, DHCP, file/print, permissions).
• Provide L1/L2 support and troubleshoot remotely and on-site (hardware/software, printers, VPN, email, endpoints).
• Handle networking (LAN/WAN):VLANs, Wi-Fi, VPN, and firewall rule requests.
• Maintain endpoint builds, patching, and imaging; document runbooks and SOPs.
• Monitor systems, respond to incidents, and drive root-cause fixes.
• Collaborate with vendors; prepare clear incident and change records (ITIL-lite).

What you’ll need

• 3–4 years in IT support/systems administration.
• Strong troubleshooting across Windows 10/11 and Windows Server.
• Active Directory admin (users, groups, OU/GPO, join/trust basics).
• Microsoft 365 admin (mailboxes, licenses, transport basics, MFA/SSO).
• Networking fundamentals: TCP/IP, DHCP/DNS, VLANs, site-to-site/client VPN.
• Experience supporting hardware & software issues end-to-end.
• Comfortable with remote tools (RDP, AnyDesk, etc.) and ticketing systems.
• Basic Linux CLI (e.g., ls, cat, tail, systemctl, df -h).
• Bonus: PowerShell basics for admin tasks.

Nice to have (plus points)

• Azure (Entra ID Connect, Conditional Access), Intune/Autopilot.
• ITIL Foundation, MS (MD-102/Server), CCNA or equivalent.