IT Systems Access Coordinator

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:
The IT System Access Coordinator is responsible for the day-to-day administration of user accounts and access levels for internal and 3rd party systems across the organization.  This role will interact with all levels of the organization and requires excellent organizational, clerical, and time management skills. The IT System Access Coordinator will work closely with IT, Human Resources, Legal, and other departments to create and maintain user profiles, position templates, and onboarding/termination workflows.  This role also is responsible for general clerical and secretarial tasks within the IT department.
Job Responsibilities:
• Create and maintain user accounts, user profiles, group memberships, and user
permissions in internal and external systems, applications, and websites.
• Use and maintain checklist for all job positions to setup, modify, and terminate user accounts.
• Collaborate with HR, Finance, Licensing, and other IT staff to determine requirements for new job positions, contractors, and 3rd party vendors.
• Maintain new hire, job change, and termination SLAs and workflows.
• General office activities like filing, printing, collating, ordering, answering phones, and other miscellaneous activities.
• Handle support requests related to user accounts and access like resetting passwords, unlocking accounts, and troubleshooting permission problems.
• Tracking and documentation of tasks, activities, and time spent within the ticketing system.
• Other duties as assigned.
 

Qualifications and Skills:
• Ability to multi-task, prioritize, and meet service level agreements.
• Exceptional customer service skills.
• Experience with Microsoft Word, Excel, Outlook, and PowerPoint.
• Associate degree, high school diploma or equivalent with 2 years’ experience as an administrative assistant, secretary, HR administrator, IT user account administration, or similar clerical/administrative role.
• No prior IT experience is necessary, but candidates should be comfortable with general technology and computer usage in an office setting.
• Mortgage industry experience, preferred.
• Human Resources administration experience, preferred.
• Active Directory familiarity, preferred.
• Technical writing experience, preferred.
• Experience conducting training sessions, preferred.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.