IT & System Support Specialist

The Opportunity:
CACI is seeking a cleared IT & System Support Specialist to support an Army Project Manager at Selfridge ANG, MI.  You will be the primary point of contact for Help Desk tickets, hardware inventory, conference room maintenance, and workspace setups for new and departing personnel. The ideal candidate will also have experience with SharePoint file structuring and basic graphics support to assist with internal communications and document management. Secret clearance is required.
Responsibilities:
 

Help Desk & Desktop Support

• IT Desktop Support: Respond to, troubleshoot, and resolve Help Desk tickets submitted through the SharePoint site in a timely manner.

• Network Connectivity: Maintain NIPR connectivity to the workstation. This includes maintaining switches, connections, cables (new and replacements), and wall port connections.

• SharePoint & Graphics: Provide basic graphics support and maintain SharePoint site architecture, including logical file structuring and document organization.

Hardware & Inventory Management

• Device Imaging & Issuing: Image Government Furnished Equipment (GFE) laptops for initial issue, loaners, and spares.

• Mobile Device Management: Issue, maintain, and track all government mobile devices (phones and iPads).

• Laptop Inventory: Order and maintain an accurate inventory of laptops (Dell/HP), coordinating with the CPE, and Contracts departments as needed.

• Accessory Inventory: Order, track, and maintain the inventory of IT accessories, including monitors, mice, keyboards, docking stations, and headsets.

Workspace Setup & Lifecycle Management

• Workspace Readiness: Set up and maintain workspaces for current, incoming, and departing personnel.

• Onboarding/Offboarding: Install monitors, keyboards, mice, and docking stations so that workspaces are 100% ready from Day 1 for arriving personnel. Ensure all equipment is properly recovered from departing personnel.

• Workspace Functionality: Proactively maintain and troubleshoot the technical functionality of existing workspaces.

Conference Room Management

• Technical Maintenance: Keep conference room hardware and software updated, functioning, and ready for use.

• Scheduling & Approvals: Manage the scheduling and approval of all conference room requests to prevent overbooking and resolve conflicts.

Printer Maintenance

• Network Printers: Maintain network printers, including overall network maintenance, software updates, and ensuring workforce connectivity.

• Consumables Management: Order, store, replace, and properly dispose of printer cartridges, toner, and waste cartridges.

Qualifications:
Required: 

• Active Secret Clearance 

• Level IV: 4 Yr Degree in IT or Similar or substitute 3 years of experience providing IT related support. 7 years providing Help Desk Support.

• Level III: 2 Yr Degree in IT or Similar or substitute 1 year experience providing IT-related support. 4 years providing Help Desk Support.

• Level II: 2 Yr Degree in IT or Similar or substitute 1 year experience providing IT-related support. 2 years providing Help Desk Support.

• Mandatory DoD 8570.01-M / DoD 8140 Compliance: Because this role requires privileged access to configure GFE laptops, manage network switches, and troubleshoot NIPR connectivity, the candidate must possess an approved baseline certification 

• IAT Level II Baseline. Must be obtained within 6 months of hire. Approve options include CompTIA Security+ CE, CySA+, or CCNA Security

• Computing Environment (CE). Candidate must demonstrate platform-specific technical proficiency. Approved options include Microsoft 365 Certification: Endpoint Administrator Associate, or Windows 10/11 Hybrid Administrator.

• Proven experience in IT help desk support, hardware deployment, and workspace configuration.

• Familiarity with SharePoint and/or administration and file structuring.

• Strong organizational skills and attention to detail regarding inventory tracking.    

What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is: