IT System Support Administrator

Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG’s) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site (https://www.milliman.com/en/social-impact) to learn more about Milliman’s commitments to our people, diversity and inclusion, social impact and sustainability.

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.

Duties/Responsibilities

• Facilitating timely, open and clear communications regarding – system issues, enhancements, maintenance, etc.
• Assist in the implementation and management of server infrastructure and related software and services, such as servers, hosts, VMs, clusters, Storage Area Networks (SANs), Active Directory, PKI, monitoring, logging, and ticketing. This will include activities such as: Firmware Updates, System Patching, Support Software Upgrades (DPA, Lansweeper, Smarter Stats, etc.)
• Tier 1 Alert Triage and Remediation – Proactive review and remediation of non-critical alerts and reporting on various metrics.
• Troubleshoot and resolve hardware, software, and connectivity problems, including client FTP sites.
• Support our compliance with the annual SOC II and partner audits by providing evidence and artifacts based on requested control review items. This would include screenshots, script generated spreadsheets, Fresh Service reports, etc.
• Assist in documentation of assets, processes, procedures, and solutions. This includes maintaining current documentation, identifying documentation gaps, and assisting in creating new documentation.
• Identify redundant support processes and help develop tools for automation.
• Assist in the management and implementation of the vulnerability and risk management program.
• Help to maintain and test the Business Continuity Plan and Disaster Recovery Plan.
• Ensure EBAC Technology adherence to Milliman’s Information Security Policy.
• Work with Support team to successfully manage business to business environments.
• Support the product development teams to ensure sprint goals are achieved.
• Coordinate the promotion of product code and operational changes through our DevOps pipelines.
• Maintain good working relationships with peers both within and outside EBAC Technology.
• Fulfill the technical requirements of your team as needed to accomplish team responsibilities.
• Maintain on-call support and ability to receive and respond to critical system alerts.
• After-hours and weekend work required as planned to support scheduled change events.

 Required Experience and Skills

• 8+ years’ experience in server, storage, database, and back-up administration and/or technology delivery/services.
• 5+ years expertise in the Microsoft Stack including Windows Servers, Clusters, Hyper-V, IIS, .Net, SQL Server, Scale Out File Clusters.
• Experience with networked technologies including Servers, Networking, Load Balancers, Storage Area Networks, Firewalls, Switches, Routers.
• Advanced automation and scripting through PowerShell and related technologies.
• Proficient using networking tools including packet capture, nmap, tracert, putty, etc.
• Experience working with service and operating models including ITIL, Agile Scrum and SOC 2 certified environments.
• Proven ability to deliver consistent and reliable, high-quality work in a dynamic and complex working environment hosting multi-tiered, mission critical systems that do not tolerate downtime.

 Preferred Qualifications

• Bachelor’s degree, any field or equivalent combination of experience and education.
• Ability to work effectively in a dynamic, complex, and fast-paced environment.
• Excellent verbal and written communication skills.
• Strong problem-solving, project management, leadership, and decision-making skills.
• Stays current on all trends in IT through conferences, magazines, books, internet research, and other continuing education.

Personal Qualifications

• Maintains a high degree of integrity – Must be honest, fair, active listener, open communicator and accountable.
• Works well within a team environment and takes ownership of personal work products.
• Proficiency in the use of computers and other general office equipment.
• Proficiency in Microsoft Office Suite.
• Attention to detail.
• Excellent problem-solving skills.
• Strong communication skills (both written and verbal).
• Able to productively respond to change.
• Excellent organization and time management skills.