We are the leading provider of software in the healthcare sector. With our vision that "no one should suffer or die simply because medical information is missing at some point or somewhere", we want to create a culture that makes a lasting contribution to the future of the healthcare system. Our work serves the goal of improving healthcare by ensuring that the necessary information is available anytime, anywhere.
Are you an expert in contact center solutions with experience in designing and implementing modern call routing systems, or are you looking for a new start in the exciting IT field of customer communication?
Then become part of the global operation and rollout of the Sinch Cloud Contact Center solution for our business areas in 19 countries.
As an IT System Engineer – Contact Center, you will design communication solutions that are used by our customers every day. Your work will directly contribute to improving accessibility, efficiency and quality in healthcare.
Your contribution:
• You will develop intelligent call routing systems that enable us to serve our customers faster, more personally and more efficiently, thereby making a direct contribution to service quality and customer satisfaction.
• As a technical expert, you will support the administration and third-level support of our Sinch Contact Center and Boost.AI bot solutions, which are deeply integrated into our SAP CRM/CX landscape.
• You will evaluate new features and keep agents, key users and 2nd-level IT support up to date with webinars and training materials.
• You will work with internal stakeholders to develop a modern omnichannel strategy for the perfect mix of telephony and chat.
• In projects to connect social media and in the field of conversational AI, you will actively shape the integration of chat and voice bots as well as AI-based callback services, taking our contact center to the next level.
What you bring to the table:
• A degree in IT, a completed apprenticeship as an IT specialist in system integration or a comparable qualification.
• Extensive experience in the VOIP and contact center environment as well as basic knowledge of API and Bot integration.
• You are an open-minded and communicative team player and have a proactive and motivated approach to work.
• Fluent written and spoken English completes your profile.
Top Skills
What We Do
CompuGroup Medical is a global e-health provider with a comprehensive portfolio of cutting-edge IT solutions for the healthcare industry. We connect doctors, hospitals, community health facilities, dentists, pharmacists, health insurers and other service providers to create an integrated network of all healthcare stakeholders. As a result, we can help these organizations improve efficiency, optimize care and increase patient satisfaction while also improving profitability.
Our market-leading solutions include everything from electronic health records to innovative practice management systems. These solutions are present in over 400,000 practices and healthcare organizations worldwide. We are also proud to maintain and sustain long-term relationships with our clients, many of whom have been using our products for decades. Our dedicated, knowledgeable team consistently delivers innovative products and services with the customer in mind, knowing that in addition to running an effective business, their main focus is to heal the patient. We share that same passion and it drives everything we do.
As an owner-led and publicly traded company, CGM uniquely combines the personal touch of a local business with the strength of a global entity. We are committed to meeting and exceeding our clients’ expectations, and our goal is to become the #1 choice for all healthcare providers in the United States – a position we have already achieved in many other countries around the world.
