IT System Engineer I - Hybrid

ULTRA MOBILE is seeking a talented IT System Engineer I to join the Tech Ops Team in Costa Mesa, CA! Individual reports to Manager Engineering, Info Tech. Role is hybrid.

This role is a hybrid opportunity that requires a local commutable distance to the HQ Costa Mesa, CA office as needed.

ABOUT THE ROLE

As the IT Systems Administrator, you have the mind of a systems administrator and the soul of a coach and mentor. You are the guardian angel of the company's internal core IT needs in an “invent and simplify” culture that prioritizes tools and smart processes over simply adding headcount. A knight in shining armor for our internal user base, and you have no trouble communicating your take on problems that arise. Enterprise and SaaS administration are in your DNA, and you have the blood test to prove it. (Or maybe just the experience. That works, too.)

Your usual day of awesomeness includes:  

• Serve as escalation for Help Desk Technicians.
• Responsible for AV related architecture and engineering tasks.
• Ability to manage and motivate team members to complete large and technically complex internal and sometimes external company initiatives.
• In-depth understanding of SaaS environments and IT Infrastructure.
• Motivated to develop automation for existing processes as well as new software and processes.
• Ability to collaborate with other business units to understand how automation can improve their workflow.
• Identify opportunities for automation within software processes.
• Knowledge of best traditional IT policy and procedure practices.
• Assist with managing user accounts across multiple cloud applications.
• Implement automation to make IT processes repeatable, scalable, and secure.
• The ability to quickly learn and master the systems, networks, hardware and software you're working with.
• Willing to learn and improve processes for scalability and security.
• Excellent English verbal and written communication skills.
• Excellent organizational and documentation skills.
• A professional, self-starter approach, as well as a passion for teamwork.
• A love for coaching and mentoring people that equals your love for technology.
• Provide excellent customer service at all times.

WHAT YOU BRING

• 3+ years operational IT enterprise experience.
• Bachelor's Degree preferred.
• General Routing and Switching experience.
• Maintain cloud-based applications.
• General VMware knowledge.
• Demonstrated Okta Administration knowledge.
• General knowledge of Microsoft Products including Active Directory, Azure, Group Policy, Intune, and Operating System.
• Experience managing Atlassian Products, specific Jira, Confluence and Bitbucket.
• Administer API integration, AWS, Okta (or another SSO platform), Google Workspace, and Office365.
• Develop and maintain velocity and work metrics via Jira and/or other platforms.
• Google Workspace (any level) Certification preferred.
• Experience using MS Intune and/or JAMF to manage devices deployments.
• Experience using APIs to implement automations to make IT processes repeatable, scalable, and secure.
• Experience or some knowledge with Audio & Visual solutions and integrations.
• Audio visual (AV) technicians, also known as audio visual production specialists or audio video specialists, set up, operate, and maintain audio and visual equipment for live events. The responsibilities include:
• Equipment: The setup, maintenance, and troubleshooting of a variety of equipment; including projectors, sound systems, microphones, video cameras, recording equipment, amplifiers, video screens, and speakers.  Arranging repairs when required, and ensuring equipment is up to safety standards.
• Knowledge: Audio and Video routing, Mixing Audio (such as working with gain, compression/expansion, EQ, Feedback Control). Familiarity with OBS, Visca over IP, NDI protocols, and Dante protocols. 
• Project management: Working with the technical director to create technical and production requirements, and monitoring projects from start to finish.
• Site assessments: Performing site assessments.
• Staging design: Working with creative design and sales teams to create staging designs.
• Expertise with Python, PowerShell, Bash, or other scripting language.
• Experience with API integration, AWS, Okta (or another SSO platform), and Office365 in an enterprise IT environment.
• Strong experience with Mac and Windows operating systems.
• General Linux experience.
• Experience with hardware maintenance and troubleshooting procedures.

WE ARE ULTRA & MINT MOBILE

We connect people to what’s most important in their lives: Easily, affordably and reliably. We strive to be California’s Preeminent Destination Employer. Oh yeah, we get it too! We understand what matters to you most. You’re an individual with unique needs, and we’re prepared to exceed any expectations you have for an ideal employer. 

We’re smart, strategic, and get things done without a lot of red tape or unnecessary politics. Everyone matters here and everyone has a voice. Expect to spend your time contributing to projects that really matter. We obsess over the employee experience. To start, we provide some of the most competitive salary, benefits, family leave, and vacation in Southern California. We believe in you and invest in you. Not just your career aspirations, but your life.

In addition, we’ve got a laundry list of perks you’ll brag about on insta -- Lunch every day prepared by our very own chef, healthy snacks, onsite gym, free massages, car wash services, and most importantly, a team atmosphere. We even raise the bar on well bars, including Espresso/Cappuccino/Nitro/Cold Brew Bar, Froyo Bar, Breakfast Bar, Snack Bar and a, well, you know, bar (after 5 pm).  

And if you feel intrigued right now reading, imagine the co-workers we have already attracted. This is the kind of team you’ll want to take home to mom or invite to your kid’s next birthday party. This is the kind of close-knit community happening here. Come check out how you can be part of Ultra & Mint! 

OUR VALUES – LET’S MAKE LIFE ULTRA TOGETHER!

• Ownership: We are all owners; be the outcome and get the job done.
• Action Biased: Be brilliant, proactive, and act with urgency.
• Embrace the Adventure: Be agile, adaptive, and thrive on change.
• Invent and Simplify: Never accept good enough.

$1,000 REFERRAL BONUS

Take a look at this job description, if you are the right person, please apply. If Ultra Mobile doesn't appear to be a fit for you, refer a friend or colleague and get $1,000. Let your friend or colleague know to provide your full name and email when applying to the job.  If we hire them and they stay for 90 days, you get $1000.  For more details of restrictions and rules, please email [email protected].

We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance.

In support of the Equal Pay for Equal Work Act, the range of starting pay for this role is $110,000 - $130,000.  This is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location.  We also offer a variety of benefits including health, disability insurance, 401 (k), flexible spending accounts, EAP, education reimbursement, parental leave, unlimited vacation, bonuses, and company paid holidays.  The specific programs available will vary depending on state, start date, and employment type. Our recruitment team will be happy to answer any questions you may have.

#LI-Hybrid