Who we are:
Tria Federal delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians. For two decades, federal agencies have relied on Tria companies to advance their critical missions and modernize their systems, so that they can uphold their commitment to the American people. Today, we are pushing the boundaries of possibility through partnerships and investments in artificial intelligence and emerging technologies, developing solutions for the biggest challenges that government will face tomorrow.
We are proud to employ and support military veterans who bring mission-first mindset, technical expertise, and leadership qualities that strengthen our work. Veterans, transitioning service members, and military spouses are strongly encouraged to apply.
Job Description:
Tria Federal is seeking a skilled and motivated IT Systems Administrator to join a collaborative and dynamic IT team. To be successful in this role, the ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience using their in-depth understanding of information systems, security, and computing solutions. This role is required to be on-site at our Windsor Mill location in Baltimore, Maryland.
He/she will use their interpersonal skills to communicate and provide IT service desk support to a hybrid workforce. This role requires knowledge of the MacOS environment and Microsoft 365 ecosystem.
Basic Requirements:
- Minimum of an A.S. in applied science (Computer/Network) Will consider two years of college or trade school education in computer, networking, or computer security field
- 3-5 years of experience required
- Must be able to commute daily to our Woodlawn, MD Office
- MacOS and Microsoft Windows
- Microsoft Azure / Entra ID (Active Directory), Microsoft 365 Admin Center
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Copilot)
- IT asset management – maintain and track inventory
Additional Qualifications:
- A+ and/or Network+ Certification or Azure Fundamentals (AZ-900)
- Strong time management; able to juggle multiple priorities and deadlines
- Clear and patient communicator, especially with non-technical users
- Highly responsive and professional in demeanor
- Knowledge of FreshService Service Desk System
Responsibilities:
- Provide IT service desk support to a hybrid workforce
- Support approximately 250 MacOS devices across the organization, with primary responsibility for MacOS support operations within our Baltimore office
- Manage endpoint configuration, software installations, updates, and security compliance for MacOS devices
- Configure and maintain networked computers (hardware, software, applications)
- Optimize IT operations for performance and security
- Manage user accounts, permissions, and security settings
- Troubleshoot and resolve hardware, software, and network issues
- Support remote offices using remote access tools
- Maintain IT asset inventory and tracking
- Document processes and technical work accurately
- Explain technical issues clearly to non-technical users
- Uphold company IT policies and standards
Ability to pass a minimum background investigation
Work Location: ON-SITE SUPPORT AT OUR CORPORATE OFFICE in WOODLAWN, MD
Why Tria?
What defines the Tria brand is more than just our dedication to excellence in our craft; it’s our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team’s shared success.
As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow.
California Consumer Privacy Act (CCPA)
We are committed to protecting your privacy. As part of our compliance with the California Consumer Privacy Act (CCPA), we want to inform you about how we collect, use, and protect your personal information during the job application process. For more details, please review https://www.oag.ca.gov/privacy/ccpa.
Skills Required
- A.S. in applied science (Computer/Network) or two years of college/trade school in computer/networking/computer security
- 3-5 years of experience in IT systems administration
- Ability to commute daily to Woodlawn MD office / on-site support in Woodlawn MD
- MacOS administration and support
- Microsoft Windows administration
- Microsoft Azure / Entra ID (Active Directory)
- Microsoft 365 Admin Center and Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Copilot)
- IT asset management: maintain and track inventory
- Ability to pass a minimum background investigation
- Knowledge of FreshService Service Desk System
- A+ and/or Network+ certification or Azure Fundamentals (AZ-900)
- Strong time management and ability to manage multiple priorities
- Clear and patient communicator with non-technical users
Tria Federal Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tria Federal and has not been reviewed or approved by Tria Federal.
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Retirement Support — The package includes a 401(k) with an employer match and immediate vesting, characterized as generous and automatic. The retirement plan is repeatedly described as a standout element within the overall offering.
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Healthcare Strength — Core medical, dental, vision, life, and disability coverage are provided, with materials describing minimal out-of-pocket costs. Health insurance is often characterized as good overall, particularly for individual coverage.
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Leave & Time Off Breadth — PTO is described as generous with accrual that increases with tenure and includes 12 paid holidays, alongside paid parental leave. These components indicate a broad time-off offering.
Tria Federal Insights
What We Do
Tria Federal (Tria) delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians. For two decades, federal agencies have relied on Tria companies to help them complete their critical missions and modernize their systems, so that they can uphold their commitment to the American people. Today, our technology innovation group Tria Labs is pushing the boundaries of what is possible through partnerships and investments in artificial intelligence and emerging technologies, developing solutions for the biggest challenges that will face government tomorrow.
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