IT System Administrator (IGT1)

IGT1 is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company. 

At IGT1, we partner with global businesses to provide them with an operation that maximizes efficiency, spurs growth, allows them to develop and deliver world-class product and services, and create long-term value. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. 

With a team of over 500 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. 

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives.

About Rhapsody:

Rhapsody Health is at the forefront of revolutionizing healthcare with cutting-edge technology that drives meaningful change. Our platform empowers healthcare providers and patients to enhance care delivery and streamline processes, making a tangible impact on the healthcare landscape. As a B Corporation, we are deeply committed to balancing purpose with profitability, and our global team spans countries including Canada, Spain, Switzerland, the United Kingdom, the United States, New Zealand and Sri Lanka.

We are seeking Staff Developers to join our mission of transforming healthcare through innovation and excellence. In this role, you'll be instrumental in advancing our world-class healthcare solutions, collaborating closely with product, design, and engineering teams in a dynamic, outcome-focused environment. If you’re passionate about making a difference and thrive in a collaborative setting, we invite you to be part of our journey to redefine healthcare for the better.

We are seeking a skilled System Administrator to join our IT team. The ideal candidate will have strong technical expertise and excellent communication skills to support end users at all levels of the organization, including C-level executives. You will be responsible for managing and maintaining our IT infrastructure, focusing on Office 365, Azure, Exchange, Group Policy, and datacenter infrastructure. Your role will be critical in ensuring smooth day-to-day operations, troubleshooting technical issues, and implementing IT policies and security measures.

Job Responsibilities:

• Assist end users with technology needs in a hybrid work environment with on site support in our Boston based headquarters
• Be able to commute to onsite office 2-3 times a week or base on business needs
• Office 365 administration: manage and assist with user account management, Sharepoint, Teams, Onedrive, management.
• Manage InTune policies and deploy software to company Windows devices
• Assist with end user Windows & Mac onboarding process, ensuring proper configuration of user accounts, permissions, and access rights.
• Assist with end user Macbook troubleshooting
• Assist with JAMF Mac policies
• Manage and modify InTune Compliance policies to keep up with industry best practices
• Exchange Server Administration: Manage and maintain the Exchange Online environment, including email flow, distribution lists, and security policies.
• Group Policy Management: Create, modify, and troubleshoot Group Policies to enforce IT policies, user rights, security, and system configurations across the network.
• TCP/IP network troubleshooting
• Manage and deploy hardening policies on workstations and servers
• Assist in deploying patches via Automox, creating and setting up device and server patching policies
• Azure Management: Oversee Azure Active Directory (Azure AD) administration, including user and group management, single sign-on (SSO) configurations, and other cloud services within the Azure environment.
• Assist with ThreatLocker application requests and help set company wide ThreatLocker policies of applications to allow/deny
• Assist with access and troubleshooting Perimeter81 VPN login and Microsoft Global Secure Access
• Assist end users with obtaining access to applications from our IT Service catalog
• Assist with compliance audits and ensure that systems adhere to regulatory requirements
• Provide training to staff on new systems and software updates. Maintain IT documentation and standard operating procedures (SOPs).
• Work with external vendors and service providers to resolve technical issues and implement new solutions as needed.
• Ability to work in collaborative team environment
• Being reachable during your business hours unless proper arrangements have been made
• Promptly attend web conference calls and willing to collaborate remotely

• Bachelor’s degree in information technology, Networking, Computer Science, Information Security, or a related field (or equivalent experience).
• Strong knowledge of network protocols, operating systems, and security technologies.
• Experience working in a hybrid cloud environment with Office 365, Azure and datacenter server environments
• Experience with security assessment tools and methodologies.
• Excellent problem-solving and analytical skills.
• Excellent communication skills, with the ability to support end users of varying technical expertise, including C-level executives.
• Have reliable internet connection for hybrid-remote work
• Knowledge of cloud security concepts and technologies (AWS, Azure, etc.) preferred.
• Relevant certifications such as AZ-104, AZ-305, or equivalent are preferred.

We champion flexibility and hybrid work options to support varying lifestyles and personal needs. At the same time, we value the power of in-person collaboration to build community, spark innovation, and strengthen connections. Our approach ensures you can work in ways that suit you best while still engaging with colleagues to share ideas and grow together. #LI-Hybrid #LI-DNP