Company Overview:
We've been experiencing hyper-growth the past year, becoming Indonesia's 7th Unicorn Startup and the first Investment Fintech Unicorn in South East Asia 2,5 years after Ajaib first launched. With the global financial technology market expected to grow gradually, we aim to make stock trading accessible for millennials through our mobile-first approach. In 2022, we opened our new head office in the Indonesia Stock Exchange Building, and we're just getting started!
The three principles, or what we call as 3DNAs became the foundation and sets the guideline for the Magician belief system: Everyone is an owner, Growth Mindset, and A Will to Win.
About the Job:
As an IT Support & Project Manager, you will oversee day-to-day IT support and operations while leading key IT projects. You will work closely with internal stakeholders to ensure IT services and systems effectively support business needs, while driving continuous improvements across IT processes, infrastructure, and overall user experience.
Responsibilities:
- Lead day-to-day IT support and ensure timely resolution of hardware, software, and system-related issues.
- Manage service requests, incidents, and escalations, ensuring proper tracking and resolution.
- Coordinate the installation, configuration, and maintenance of IT systems, software, and peripherals.
- Collaborate with internal stakeholders and IT team members to identify opportunities to improve IT processes and user experience.
- Lead and manage IT projects from planning through implementation, ensuring timely delivery and alignment with business needs.
- Develop and maintain documentation for IT processes, policies, procedures, and project-related activities.
- Provide guidance and training to employees on new systems, software, and IT processes.
- Monitor project progress, identify potential risks or issues, and drive appropriate mitigation actions.
- Support the continuous improvement of IT infrastructure, processes, and services.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- More than 5 years of experience in IT project management, IT support, or IT operations, with experience in a managerial or team lead capacity.
- Strong understanding of Windows and macOS operating systems, IT infrastructure, and end-user support.
- Good knowledge of networking concepts, including LAN/WAN, VPN, and troubleshooting.
- Experience managing IT projects, vendors, service requests, and escalations.
- Strong problem-solving, analytical, and decision-making skills.
- Strong communication and stakeholder management skills, with the ability to work effectively across teams.
- Ability to manage multiple priorities, projects, and resources in a fast-paced environment.
- Proactive and adaptable, with a willingness to learn and implement new technologies.
Skills Required
- Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field
- Proven experience in an IT support or help desk role
- Strong knowledge of Windows and macOS operating systems
- Familiarity with common software applications (e.g., Microsoft Office, collaboration tools)
- Basic networking knowledge, including LAN/WAN, VPN setup, and troubleshooting
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal skills
- Ability to work well under pressure and prioritize multiple tasks
- Willingness to learn and adapt to new technologies
What We Do
Founded in 2019, Ajaib is a rapidly growing investment platform in Indonesia. It offers financial technology services such as stock trading, mutual funds, and coins. The simplicity of investing through Ajaib inspired our name, which means "magic," as we aim to disrupt the financial industry magically. Our goal is to make stock trading accessible to millennials with our mobile-first approach, low fees, and user-friendly interface. Ajaib has become Indonesia's first fully online stock brokerage, with no offline brokers or branches. Trusted by over 3 million customers, we are the fastest-growing investment startup in Southeast Asia. Backed by top investors like DST Global, Horizons Ventures, and Alpha JWC Ventures, we proudly became Indonesia's first investment fintech unicorn.
