The Role
Provide first- and second-level technical support for IT systems. Responsibilities include troubleshooting, monitoring, training, documentation, and compliance with IT policies.
Summary Generated by Built In
Job Summary
We are seeking a proactive and detail-oriented IT Officer to support
the IT Systems Specialist in providing first- and second-level technical support across the
organization. The successful candidate will assist in ensuring the smooth
operation of IT systems, applications, and infrastructure while delivering
excellent user support and upholding high standards of system availability,
security, and data protection.
Key
Responsibilities
- Provide timely and effective
technical support to end-users across hardware, software, network, and
business applications
- Respond to and resolve IT
incidents and service requests within agreed service-level timelines
- Install, configure, maintain,
and troubleshoot desktops, laptops, printers, and other IT equipment
- Manage user access, including
account creation, permissions, and password resets
- Monitor IT systems and escalate
complex issues to minimize downtime
- Perform routine system checks,
updates, and basic preventive maintenance
- Maintain accurate documentation
of incidents, requests, and resolutions
- Support staff onboarding and off boarding by provisioning and revoking IT access
- Deliver basic IT training and
user awareness sessions when required
- Assist with IT projects, system
upgrades, and new technology deployments
- Ensure compliance with IT
policies, data security, and confidentiality standards
- Prepare periodic IT support and
performance reports
- Recommend improvements to IT
processes and service delivery
Requirements
- Minimum of a bachelor’s degree
in computer science, Information Technology, or a related field
- Relevant professional
certifications will be an added advantage
- Strong IT support and
troubleshooting skills
- Solid understanding of
networking and operating systems
- Excellent problem-solving and
analytical ability
- Strong communication and
interpersonal skills
- Good time management and
attention to detail
- Customer-focused and
service-oriented mindset
Technical
Skills
- Good working knowledge of Microsoft
365 (Office 365) tools
- Proficiency in Windows and
macOS operating systems
- Experience supporting Zoho
applications
- Basic knowledge of project
management tools and software support systems
Benefits
Remuneration: 100,000.00 - 150,000.00 monthly net
OTHER BENEFITS
Health Maintenance Organization (HMO)
Leave entitlement and leave allowance
Group Life Insurance
Pension Remittance/Tax remittance
Skills Required
- Minimum of a bachelor's degree in computer science, Information Technology, or related field
- Strong IT support and troubleshooting skills
- Solid understanding of networking and operating systems
- Excellent problem-solving and analytical ability
- Strong communication and interpersonal skills
- Good time management and attention to detail
- Customer-focused and service-oriented mindset
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The Company
What We Do
Total Data Limited is a management consultancy firm that specializes in providing end-to-end HR services.
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