BlackStone eIT is seeking a motivated and knowledgeable IT Support Specialist to enhance our technical support team. In this role, you will provide critical IT assistance to our employees and clients, ensuring that all technology-related issues are addressed efficiently and effectively. Your contributions will play an essential role in maintaining our company's operations and supporting our commitment to excellent service delivery.
Key Responsibilities- Assist users with troubleshooting technical problems related to hardware, software, and network systems.
- Respond to support requests via phone, email, and in-person, ensuring a prompt and professional service experience.
- Document and track support incidents and their resolutions in the ticketing system to ensure a smooth workflow.
- Install, configure, and maintain IT equipment such as PCs, printers, and mobile devices.
- Provide user training and support on various systems and applications as necessary.
- Collaborate with team members to resolve complex issues and improve support processes.
- Stay current with emerging technology trends to ensure effective support and recommendations.
- Participate in IT projects to enhance system capabilities and operations.
- Associate's degree in Information Technology, Computer Science, or a related field.
- 1-3 years of experience in technical support or IT help desk roles.
- Strong understanding of computer systems, software applications, and operating systems.
- Excellent communication and interpersonal skills.
- Proficient in troubleshooting a variety of software and hardware issues.
- Familiarity with ticketing systems and remote support tools.
- Ability to work independently and as part of a team in a fast-paced environment.
- Detail-oriented with a commitment to customer satisfaction.
- Paid Time Off
- UAE Benefits
- Performance Bonus
- Training & Development
Top Skills
What We Do
We are a global team who's passionate about transformative enterprise solutions & intelligent design.
Our solutions and designs are out to reshape the way people interact with technology. BlackStone eIT supplies innovative solutions to automate and digitally transform human and information intensive processes. We empower breakthrough business results with smarter workflows, augmented business intelligence with AI insights, and through real-time situational awareness which all drive better business outcomes.
BlackStone offers a portfolio of next generation solutions, tools, and technologies to be used as a platform to transform traditional organizations into modern smart organizations. Our solutions are designed to dramatically reduce operating costs, increase competitiveness, mitigate risk, boost internal productivity, improve the customer and employee experience, and to make the previously impossible, possible
