BlackStone eIT is in search of a dedicated IT Support Specialist to join our dynamic team. This position is essential for managing and resolving technical issues faced by employees and clients alike. As an IT Support Specialist, you will utilize your problem-solving skills and technical knowledge to ensure a seamless IT experience across our organization.
Key Responsibilities- Provide first-line support to users facing hardware, software, and network issues.
- Troubleshoot and resolve incidents in a timely manner to maintain operational efficiency.
- Document all support requests and outcomes within our ticketing system.
- Set up and configure computers, printers, and other peripheral devices.
- Offer user training and guidance on software applications and IT policies.
- Collaborate with the IT team to enhance and optimize IT processes.
- Keep abreast of emerging trends in technology and support practices.
- Assist in IT projects and initiatives as required.
- Bachelor's degree in Information Technology, Computer Science, or relevant fields.
- 1-2 years of experience in IT support or help desk roles.
- Proficient knowledge of PC hardware, software applications, and network systems.
- Strong analytical and troubleshooting skills.
- Excellent verbal and written communication abilities.
- Experience with support ticketing software.
- Ability to work well under pressure and meet deadlines.
- Customer-focused with a problem-solving mindset.
- Paid Time Off
- UAE Benefits
- Performance Bonus
- Training & Development
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What We Do
We are a global team who's passionate about transformative enterprise solutions & intelligent design.
Our solutions and designs are out to reshape the way people interact with technology. BlackStone eIT supplies innovative solutions to automate and digitally transform human and information intensive processes. We empower breakthrough business results with smarter workflows, augmented business intelligence with AI insights, and through real-time situational awareness which all drive better business outcomes.
BlackStone offers a portfolio of next generation solutions, tools, and technologies to be used as a platform to transform traditional organizations into modern smart organizations. Our solutions are designed to dramatically reduce operating costs, increase competitiveness, mitigate risk, boost internal productivity, improve the customer and employee experience, and to make the previously impossible, possible
