Flex

IT Support

Posted 11 Days Ago

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Guadalajara, Jalisco, MEX

In-Office

Entry level

Hardware • Other • Appliances

The Role

Provides IT application and service support, troubleshoots technical issues, assists users across multiple channels, and improves adoption of IT services. Responsibilities include onboarding, training, communications, user experience monitoring, stakeholder collaboration, process development, and proposing or implementing tools and solutions. The role also analyzes complex issues and supports ongoing user engagement throughout the technology lifecycle.

Summary Generated by Built In

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

The IT Support will be based in Guadalajara North campus, reporting to the Business Systems Analyst.

In this role, you’ll be in charge of exploring complex business problems to solve them with automated, customized, developed, and standardized systems implementations and solutions, while being in charge of designing details for automated systems and processes to make them more efficient. You’ll also be designing the framework and process, troubleshooting technical malfunctions, risk research working with stakeholders and delivering a viable and consistent solution.

Responsibilities:

Manage and support IT applications and proposal new tools for such purposes.
Physical and technical support from the main elements of the IT services.
Development of onboarding, adoption, and training plans.
Build out communications templates.
Come up with creative approaches to satisfy data/analysis needs.
Understand the end user needs to help them use the IT services to the fullest capability.
Educate and provide ongoing support whether it by email, phone, live chat or in-person.
Identify growth opportunities and ensure optimum adoption of IT services.
Conduct regular reviews and proactively monitor user experience KPI's.
Become a trusted advisor and act as advocate for all users.
Develop cadence of tech touches aligned the lifecycle: new users welcome -> onboarding -> adoption -> nurturing growth -> retention

The experience we’re looking to add to our team:

Database knowledge. (is a Plus)
Experience working on complex issues where analysis of situations or data requires in-depth evaluation of multiple factors.
Previous experience in similar positions.
SQL,
Ability to read, analyze, and interpret the most complex documents.
Experience with Troubleshooting

What you’ll receive for the great work you provide:
Competitive Salary.
Life & Medical insurance.
Christmas Bonus.
Food Coupons.
Saving Fund.

PA91

Job CategoryIT

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Skills Required

Experience working on complex issues requiring in-depth evaluation of multiple factors
Previous experience in a similar position
SQL knowledge
Ability to read, analyze, and interpret complex documents
Troubleshooting experience
Database knowledge

Flex Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Flex and has not been reviewed or approved by Flex.

Healthcare Strength — Health, dental, and vision coverage begin on day one with options for dependents, alongside disability, life, mental‑health resources, and fertility/adoption and gender transition support. Plan choice and wellness programs indicate a robust healthcare offering.
Leave & Time Off Breadth — Paid holidays, paid sick time, company‑wide shutdown days, and in some cases unlimited PTO point to extensive time‑off provisions. Flexible and hybrid work arrangements in certain teams further support work‑life balance.
Strong & Reliable Incentives — Quarterly bonus checks and performance bonuses supplement base pay, and some roles can earn overtime at 1.5x. These elements strengthen the reliability of cash incentives.

Learn more about Flex's Compensation & Benefits →

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The Company

HQ: Austin, Texas

52,479 Employees

Year Founded: 1969

What We Do

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