This local IT support role assists China HQ in rolling out global IT standards. You will deliver day-to-day IT support, equipment maintenance, basic network support and asset register management for office and retail stores.
Key Responsibilities- Assist in implementing corporate IT standards, policies and security controls; support project execution, data collection and corrective action implementation;
- Support IT infrastructure deployment for offices and retail sites, including site survey, hardware racking, cable management and basic system initialisation;
- Perform standardised PC deployment, software installation, routine maintenance and endpoint troubleshooting;
- Conduct regular inspection and maintenance for AV systems, access control, CCTV, IP phones and multi-function printers;
- Support administration of DNS and DHCP services; troubleshoot common network issues on user endpoints;
- Support full lifecycle IT asset management: maintain inventory records, goods receipt, stocktaking, maintenance follow-up and asset retirement documentation;
- Assist with daily monitoring, user permission administration support and routine checks on AD, email, NAS, virtualisation and PBX systems;
- Support HQ security and network teams with on-site activities; assist in communication with local regulators, external auditors and third-party vendors, and report on-site status and issues in a timely manner;
- Maintain operational logs, technical documents and SOPs to implement standardised local IT procedures.
Requirements
Meticulous, proactive and execution-oriented; follow defined procedures for daily IT tasks and report identified issues promptly;
- Able to prioritise daily support tickets; escalate unresolved issues in a timely manner to achieve proper closure;
- Practical knowledge of PC hardware, Windows OS and macOS, common office software; experience with OS reinstallation and endpoint troubleshooting;
- Basic understanding of TCP/IP, DHCP, DNS and capable of resolving typical office network faults;
- Hands-on IT skills to complete equipment installation and maintenance following standard operating procedures;
- Basic awareness of Windows Server, Active Directory, email, NAS and virtualisation; relevant working experience is a plus;
- Basic English listening, speaking, reading and writing skills for daily communication and technical document review; able to collaborate in a multicultural environment.
Skills Required
- Meticulous, proactive and execution-oriented following defined procedures
- Ability to prioritise support tickets and escalate unresolved issues timely
- Practical knowledge of PC hardware, Windows OS and macOS; OS reinstallation and endpoint troubleshooting
- Basic understanding and troubleshooting of TCP/IP, DHCP and DNS
- Hands-on skills for equipment installation, racking, cable management and maintenance per SOPs
- Operate and maintain AV systems, access control, CCTV, IP phones and multi-function printers
- Support IT asset lifecycle management: inventory, stocktaking, goods receipt and retirement documentation
- Basic awareness of Windows Server, Active Directory, email, NAS and virtualisation
- Relevant working experience with Windows Server, Active Directory or virtualisation
- Basic English listening, speaking, reading and writing for technical communication
Futu Holdings Limited Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Futu Holdings Limited and has not been reviewed or approved by Futu Holdings Limited.
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Healthcare Strength — Health insurance in the U.S. arm is described as strong, with some accounts citing employer-paid premiums for employees. Core medical coverage is listed across U.S. roles.
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Retirement Support — Retirement programs are offered by region, including a U.S. 401(k) with employer contribution and Hong Kong MPF participation. PRC and Singapore roles align with statutory social insurance and CPF-related schemes.
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Equity Value & Accessibility — Equity compensation exists via a group share incentive plan, with some roles in U.S. subsidiaries receiving RSUs at hire. Where granted, equity can meaningfully augment total compensation.
Futu Holdings Limited Insights
What We Do
Futu Holdings Limited (Nasdaq: FUTU) is a leading fintech company committed to transforming the investing experience for investors worldwide. With a global presence across Hong Kong, Singapore, the U.S., Australia, Canada, Japan, Malaysia, and New Zealand, we serve over 26 million users through our one-stop digital platforms, Futubull and moomoo, enabling everyone to become a better investor on the go. At Futu, our mission remains unchanged since day 1: make investing easier and not alone. We empower investors of all levels to confidently navigate the market with all the essential tools and data to achieve their financial goals. Together, we strive to build a world where smarter investing is within reach for all.
