Top Hat is hiring for an IT Support & Workplace Operations Coordinator. Reporting to the IT Manager, this role will empower Top Hatters by enabling end-user productivity through technology, and delivering a high-quality employee experience in our Toronto HQ. This is an excellent opportunity for an IT professional to grow their skills in IT support and office administration. This role is based in our Toronto HQ and requires 5 days per week on-site, with occasional flexibility to work from home as needed.
Soft skills we’re looking for:
Proactive problem-solving
Excellent communication and interpersonal skills
Meticulous attention to detail
Affable, customer-first attitude
High level of proficiency in managing time effectively
Technical skills we’re looking for:
3+years of experience on an office team in a Mac-based environment
Excellent spreadsheet and administrative capabilities
Familiarity and experimentation with Generative AI
Experience with device management (inventory management)
Experience providing desk-side support as well as triaging and managing a support ticket queue
You will:
IT Support & End-User Productivity (70%)
Help desk ticket resolution and manage a support ticket queue
Support cross-functional IT work and projects, driving transformative IT changes
Device management (e.g., Jamf Pro, NinjaOne)
SaaS license management and user provisioning/de-provisioning
Hardware asset Inventory management
Networking support and troubleshooting
Office Administration (30%)
Execute in-office processes, including shipping/receiving, snacks, mail, and health & safety
Support on-site event planning and execution
Oversee administrative, maintenance, and hygiene duties in the Toronto HQ
Monitor and maintain office supplies (e.g., printer/copier toner, paper, snacks, coffee, etc.)
Security/access card administration
Top Hat sub-tenant management and support
Be the day-to-day contact person with our property management partners
Ability to move heavy furniture, operate ladders and various office equipment
Why team members love working at Top Hat:
A noble mission that creates meaningful, fulfilling work
A team that cares deeply for customers and for each other
Flexible, remote first work environment
Professional learning and development for all role levels
An awesome and welcoming Toronto HQ
Competitive health benefits that start on day one
A management team focused on performance, growth, engagement and connection
Our winning strategy and market potential
Innovative PTO policy with lots of time and space for self-care
Passionate customers that believe in us—and what we do
A chance to work with new tech like generative AI—and see the customer impact
Skills Required
- 3+ years of experience on an office team in a Mac-based environment
- Experience providing desk-side support and triaging/managing a support ticket queue
- Experience with device management and hardware asset inventory (e.g., Jamf Pro, NinjaOne)
- SaaS license management and user provisioning/de-provisioning experience
- Networking support and troubleshooting
- Excellent spreadsheet and administrative capabilities (e.g., Excel/Google Sheets)
- Familiarity with and experimentation using Generative AI
- Strong communication, interpersonal skills, and customer-first attitude
- Proactive problem-solving and meticulous attention to detail
- Ability to move heavy furniture, operate ladders and various office equipment
- Ability to work onsite 5 days per week at Toronto HQ
What We Do
Top Hat is a higher education teaching app that makes active learning come to life. Our suite of easy-to-use tools address four teaching challenges: student engagement; textbook affordability and customizability; student comprehension; and secure test administration. More than 3 million students at 750 of the top 1,000 colleges and universities in North America have used Top Hat.
