IT Support Technician

CRB is a leading provider of sustainable engineering, architecture, construction and consulting solutions to the global life sciences and food and beverage industries. Our more than 1,600 employees provide best-in-class solutions that drive success and positive change for our clients, our people and our communities. CRB is a privately held company with a rich history of serving clients throughout the world, consistently striving for the highest standard of technical knowledge, creativity and execution.

The IT Support Technician will have a basic understanding of technical aspects of end user and infrastructure support. In addition, this individual must successfully triage support tickets, manage their own support requests, possess troubleshooting abilities, and be a dedicated and dynamic team player. This person will be expected to assist in local technical support. Generate and modify technical documentation. Execute tasks for one or more efforts simultaneously as delegated by the IT Support Group Lead and/or Director of IT Operations.

Responsibilities

• Resolve, triage and/or update level 1-2 support tickets as documented in the IT Call Flow and associated SLA’s.
• Assist with local IT support issues or requests.
• Maintain or assist with the IT inventory for their site.
• Help with setup and care for local conference rooms and data closets.
• Participate in rotating on-call schedule and adhere to SLA’s

Minimum Qualifications

• Associate degree or equivalent years of experience, preferred
• Minimum of two years of relevant experience required
• Modern Desktop Administrator Associate Certification, or equivalent technical certification 

Additional Qualifications

• Demonstrated ability to guide and effectively communicate with technical and non-technical resources.
• Proven interpersonal and external communication skills.
• Works effectively under immediate supervision.
• Positive upbeat personality with a strong focus on customer service.
• Familiar with an end-user support and computing environment.
• Willing to learn and take on new assignments.
• Has organizational skills and can prioritize and handle multiple tasks.
• Demonstrated analytical and problem-solving skills.
• Preferred knowledge of the commonly used concepts, practices and procedures in architecture, engineering, and construction industries.
• Experience with the following applications and or systems is strongly preferred:
• Windows Operating Systems 7 through 11
• Microsoft Office 2016 through M365
• Experience supporting and troubleshooting applications (Microsoft M365, PDF annotation, Microsoft Teams and other SaaS applications)
• Experience with the following applications and or systems is a plus:
  • Autodesk Product Suite
  • Bluebeam Revu\Studio
  • VPN
  • Adobe Creative Suite
  • VOIP
  • Video Conferencing
  • Remote Support Tools
  • Desktop Imaging
  • Microsoft 365 Admin Center
  • Problem Management (Kepner Tregoe)

All your information will be kept confidential according to EEO guidelines.

CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening.

CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails.

CRB offers a complete and competitive benefit package designed to meet individual and family needs.

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.