C3.ai, Inc. (NYSE:AI) is a leading Enterprise AI software provider for accelerating digital transformation. The proven C3 AI Platform provides comprehensive services to build enterprise-scale AI applications more efficiently and cost-effectively than alternative approaches. The C3 AI Platform supports the value chain in any industry with prebuilt, configurable, high-value AI applications for reliability, fraud detection, sensor network health, supply network optimization, energy management, anti-money laundering, and customer engagement. Learn more at: C3 AI
C3 AI is looking for a talented IT Support Engineer to provide exceptional technical support and ensure the smooth operation of our IT infrastructure.
Responsibilities:
- Technical Support: Provide first and second-level support to end-users, resolving hardware, software, and network issues promptly. Assists Corporate IT on the West Coast by providing support for our East Coast Offices/time zones.
- System Maintenance: Perform regular maintenance and updates on IT systems, ensuring optimal performance and security. Refurbishing and re-imaging laptops.
- Troubleshooting: Diagnose and troubleshoot technical problems, escalating complex issues to senior engineers when necessary.
- Documentation: Maintain accurate records of support requests, resolutions, and system changes in our ticketing system.
- Collaboration: Work closely with other IT team members and departments to implement and support IT projects and initiatives.
- Collaboration: Work closely with other IT team members and departments to implement and support IT projects and initiatives=
Qualifications:
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience: 4+ years of experience in IT support or a similar role and have been a global admin at a previous position.
- Technical Skills: Proficiency in Windows and Mac OS, networking protocols, and common software applications/cloud services including MS Office, Office 365, Atlassian, Meraki, Surface Hub Devices, Teams Rooms, etc.
- Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues.
- Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Certifications: Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus
- Physical Requirement: Must be able to lift 50 lbs.
Candidates must be authorized to work in the United States without the need for current or future company sponsorship.
C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.
What We Do
C3 AI is the leading Enterprise AI software provider for accelerating digital transformation.
Digital transformation is about leveraging big data and the internet of things to improve performance of assets and predict shortfalls before they happen — all through artificial intelligence and machine learning. Get ahead of supply chain delays before they affect your delivery deadlines. Predict maintenance needs to increase asset uptime, replacing or repairing parts before failure. Reduce energy costs and track sustainability goals in real time, improving building operations and reducing greenhouse gas emissions. Connect disparate health record systems to optimize patient visits and decrease waitlist time.
At the core of all C3 AI products is a proprietary, model-driven AI architecture that dramatically enhances data science and application development. The C3 AI Platform allows customers to develop, deploy, and operate large-scale AI, predictive analytics, and IoT applications. And a broad portfolio of turnkey AI applications allows for even faster development and deployment. From reliability and readiness to supply chain optimization and energy management, C3 AI has deep industry expertise to get your enterprise started on its digital transformation.
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