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We're currently looking for an IT Support Specialist to join our team at our Albania office.
What You Will Do:
- Manage users, permissions, and access rights across company applications and systems.
- Handle IT-related employee onboarding and offboarding processes.
- Provide technical support to employees, including on-site staff, remote users, and other offices.
- Troubleshoot hardware and software issues by running diagnostics, documenting problems and resolutions, prioritizing cases, and assessing business impact.
- Manage virtual servers and Windows and Linux operating systems.
- Take responsibility for IT equipment at the CITY office, including purchasing, setup, maintenance, and inventory management.
- Install, configure, maintain, and upgrade computer hardware, components, and software.
- Apply and maintain required software packages and server services across PCs, laptops, and other IT systems.
- Provide administration and support for Google Workspace.
- Support the integration, configuration, administration, and continuous improvement of systems such as Monday.com, Freshdesk, Slack, and Make/Integromat.
- Maintain the reliable operation of computer systems, network servers, and virtualization environments.
- Work closely with the IT Manager and other members of the IT team to ensure smooth day-to-day IT operations and timely resolution of support requests.
Requirements and Skills:
- Location - Tirana.
- At least 3 years of experience in IT Support, Help Desk, or a similar technical support role.
- Excellent organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
- Strong service-oriented mindset with a proactive and positive approach.
- Good knowledge of computer systems, hardware, networking software, and networking protocols.
- Experience with Google Workspace administration and support.
- Experience with basic operations of cloud platforms (Azure, AWS, GCP)
- Experience with Make/Integromat, Zapier, Monday.com, or similar tools is a plus.
- Strong analytical and problem-solving skills.
- Ability to learn independently and adapt to new technologies and systems.
- Upper-intermediate English proficiency.
Skills Required
- Location - Tirana
- At least 3 years of experience in IT Support, Help Desk, or similar technical support role
- Excellent organizational and time-management skills, ability to prioritize tasks and meet deadlines
- Strong service-oriented mindset with a proactive and positive approach
- Good knowledge of computer systems, hardware, networking software, and networking protocols
- Experience with Google Workspace administration and support
- Experience with basic operations of cloud platforms (Azure, AWS, GCP)
- Experience with Make/Integromat, Zapier, Monday.com, or similar tools
- Strong analytical and problem-solving skills
- Ability to learn independently and adapt to new technologies and systems
- Upper-intermediate English proficiency
What We Do
Established in 2013, Bulls Media prides itself by setting the Example of both, The vision and manifestation of taking business to the next level. By implementing hardcore digital marketing on all its variables, and technology into the traditional realm of conducting business. At Bulls Media, the focus is on performance in display and retargeting. Our programmatic & Technologic abilities, along with a deep understanding of the field on all its complex variables, allows us to offer omnicompetent solutions with a comprehensive strategy designed to fit your goals and business aspirations. With a creative eye, We excel in analyzing and optimizing Trends, processes and functions that make up a business. We partner with top-tier brands across the globe, across a wide range of industries. By identifying the strategies, tactics, and mindset that any new entrepreneur should embrace, Bulls Media highlight the shifting culture of Entrepreneurship and Modern Business.
