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Responsibilities:
* Provide first-line support for hardware and basic software issues for workstations and laptops (setup, imaging, updates, troubleshooting).
* Maintain device inventory and asset tags.
* Onboard & Offboarding employee equipment, setting up workstations.
* Install, troubleshoot, and maintain printers, scanners, and peripheral equipment.
* Ensure wired and wireless network connectivity for users (cable checks, Wi‑Fi configuration, basic router/switch troubleshooting).
* Perform routine maintenance tasks (OS updates, antivirus checks, backups) and document actions in ticketing system.
* Assist with user account setup and access provisioning (password resets, permissions, security enrollment) in coordination with senior IT staff.
* Escalate complex hardware, network, or security issues to senior IT personnel following escalation procedures.
* Support office moves and workstation relocations, including cabling and equipment reconfiguration.
* Maintain clear, professional communication with users and provide basic how‑to guidance for common issues.
Requirements* 1-2 years experience supporting a business environment.
* Experience setting up Windows OS, imaging, and configuring desktops and laptops.
* Basic troubleshooting of Windows and macOS workstations and laptops.
* Basic OS maintenance (patching/updates, antivirus/endpoint protection).
* Experience with Linux and macOS - is a plus.
* Printer and peripheral installation and troubleshooting (network & USB).
* Basic wired and wireless networking knowledge (TCP/IP, DHCP, Wi‑Fi setup, cable testing).
* Account management fundamentals (password resets, Active Directory or equivalent).
* Familiarity with Mobile Device Management (MDM) enrollment and policies.
* Experience using ticketing systems and documenting support activities.
* Hardware repair basics (component swaps, peripheral replacement, cable management)
* Clear end‑user communication and customer service skills.
* Ability to follow escalation procedures and work under direction of senior IT staff.
Skills Required
- 1-2 years experience supporting a business environment
- Experience setting up Windows OS, imaging, and configuring desktops and laptops
- Basic troubleshooting of Windows and macOS workstations and laptops
- Basic OS maintenance (patching/updates, antivirus/endpoint protection)
- Experience with Linux and macOS - is a plus
- Printer and peripheral installation and troubleshooting (network & USB)
- Basic wired and wireless networking knowledge (TCP/IP, DHCP, Wi‑Fi setup, cable testing)
- Account management fundamentals (password resets, Active Directory or equivalent)
- Familiarity with Mobile Device Management (MDM) enrollment and policies
- Experience using ticketing systems and documenting support activities
- Hardware repair basics (component swaps, peripheral replacement, cable management)
- Clear end-user communication and customer service skills
- Ability to follow escalation procedures and work under direction of senior IT staff
What We Do
Established in 2013, Bulls Media prides itself by setting the Example of both, The vision and manifestation of taking business to the next level. By implementing hardcore digital marketing on all its variables, and technology into the traditional realm of conducting business. At Bulls Media, the focus is on performance in display and retargeting. Our programmatic & Technologic abilities, along with a deep understanding of the field on all its complex variables, allows us to offer omnicompetent solutions with a comprehensive strategy designed to fit your goals and business aspirations. With a creative eye, We excel in analyzing and optimizing Trends, processes and functions that make up a business. We partner with top-tier brands across the globe, across a wide range of industries. By identifying the strategies, tactics, and mindset that any new entrepreneur should embrace, Bulls Media highlight the shifting culture of Entrepreneurship and Modern Business.
