IT Support Specialist/Tech II

Company Description

Company Overview:

Founded in 1912, Illinois Tool Works Inc. (NYSE: ITW) is a diversified, Fortune 200 manufacturing company that delivers specialized expertise, innovative thinking and value-added products to meet critical customer needs in a variety of industries. Ranked among Fortune Magazine’s most admired companies, the company focuses on solid growth, improving profitability and strong returns across its worldwide platforms and divisions. These divisions serve customers and markets around the globe, with a significant presence in developed as well as emerging markets. ITW’s revenues total $14.8 billion in 2018.

Job Description

ABOUT THE BRAND

Traulsen has long been known as the premier name in refrigeration for the foodservice market. That reputation is grounded in a long history of delivering products designed and built to the highest possible standards of performance, quality and durability in the industry.
Over the years, Traulsen has constantly expanded the range of top-of-the-line refrigeration for the worldwide food equipment market, with refrigeration offerings that include reach-ins, roll-ins, under counters, blast chillers, prep tables, dual temperature units, heated cabinets, merchandisers and specialty applications drawn from customer requests, many of which become part of our mainstream product line. It’s all based on a corporate philosophy that it takes quality to make quality—and quality creates value for the long run.

SUMMARY

The IT Support Specialist is an integral part of the team providing technical expertise to the organization in the areas of client computing, application support, server maintenance, database operations, business continuity and project management. This position will report to the IT Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Investigate, troubleshoot, and resolve end user computer issues as they occur.
• Troubleshoot, repair, and install network cabling and switching for both telecom and data systems.
• Install, maintain, troubleshoot, repair, and upgrade computer and office equipment to include desktops, laptops, scanners, printers, televisions, projectors, and fax machines.
• Act as backup support to network and database administrators.
• Interact with users, consultants, and software vendor representatives to investigate, troubleshoot and resolve reported or discovered problems.
• Assist in the design, development, test, and implementation of new or modified computing functionality for core business systems throughout the company.
• Develop, document, and maintain processes and procedures related to the use and availability of computing systems and data stores to ensure maximum accessibility for business activities. 
• Organize, schedule and lead activities associated with IT projects to ensure timely completion.
• Maintain currency with company policies and procedures.

Qualifications

Education and Work Experience

• 2-year technical school degree or Associate’s degree in computer science required, Bachelor’s degree preferred
• Minimum 6 years of relevant experience required preferably in a manufacturing environment

Job —Specific Knowledge

• Experience with deploying and maintaining well-functioning LANs for data, VOIP and video transmission to include evaluating network performance and bandwidth usage.
• Ability to rapidly adjust to changing priorities and assignments
• Must have the ability to work within multiple teams to perform assigned tasks within expected timeframes.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to:

• Perform activities including bending, stooping, standing, walking
• Stand and walk from two (2) to four (4) hours per day
• Climb up and down stairs two (2) to four (4) times per day
• Operate common office equipment, i.e. PC, phone, copier, printer, fax
• Carry equipment or boxes up to 25 pounds up and down one flight of stairs
• Work in climate-controlled environment
• Ability to wear designated personal protective equipment when needed on the production floor (i.e. safety glasses and cut resistant sleeves).

Hours of Work

• Monday – Friday 7:30am to 4:30pm

Additional Information

Benefits:

Take this opportunity to join a successful and enthusiastic global team where you can make a significant impact immediately. You will enjoy a competitive salary and a generous benefits package that includes health, dental, life, LTD insurance, 401k (with company match), employee assistance, wellness and 100% tuition reimbursement programs. ITW is an Equal Opportunity/Affirmative Action employer.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.