The Role
Provide day-to-day technical and event support for executives and staff, troubleshoot and escalate issues, maintain end-user devices, conference room AV, hot-spare inventory, document procedures, participate in on-call rotations, and coordinate mobile/wireless readiness for traveling executives.
Summary Generated by Built In
Job Summary & ResponsibilitiesPreferred Qualifications
Responsibilities include but are not limited to:
- Provide day-to-day technical support to Valley Associates, ensuring a smooth experience with technology for meetings, events, and travel.
- Respond to support requests in a professional manner, troubleshoot common issues, and escalate more complex problems as needed.
- Assist with maintaining and supporting end-user devices, conference room technology, and basic AV/collaboration tools.
- Help document recurring issues, solutions, and support procedures to improve team efficiency and knowledge sharing.
- Participate in on-call or after-hours support rotations when required.
- Prioritize incoming requests based on urgency and follow through to ensure issues are resolved or properly handed off.
- Provide on-site and remote technical support for executive conferences, board meetings, and high-profile events, ensuring all technology functions seamlessly before, during, and after the event.
- Maintain a dedicated inventory of hot-spare devices for rapid deployment and replacement, ensuring minimal downtime for executives and key users.
- Ensure international wireless service and mobile device readiness for executives who travel, coordinating with telecommunications teams as needed.
- Partner with departments such as Marketing, Corporate Communications, and Collaboration.
- Services to support executive-level meetings and technology rollouts.
Required Skills:
- Strong knowledge of the Windows desktop operating system.
- Ability to multitask in a fast-paced IT Service environment.
- Knowledge of Microsoft Active Directory, Azure AD and M365 suite of productivity products and tools.
- Hands on experience with Windows 7/10 Deployment and Administration.
- Knowledge of Microsoft Identity and access management, including on premise-based AD Services.
- Adept at critical thinking and problem solving to evaluate problems for accuracy and timely resolution, within expected service levels.
- Working knowledge of office automation products and computer peripherals, like printers and scanners.
- Knowledge of network security practices and anti-virus programs.
- Strong verbal and written communication skills.
- Outstanding customer service skills.
- Strong attention to detail.
- Understanding of ITIL Foundation, certification a plus.
- Experience with process and procedure documentation required.
- Ability to respond well to tight deadlines.
- Knowledge of networking systems and concepts required.
Required Experience:
- High School Diploma or GED equivalent and a minimum of 3 years hands-on IT Support or Engineering experience in areas of hardware and software.
Preferred Experience:
- Bachelors Degree in a related field and a Minimum of 3 years' experience as a workstation engineer with deep troubleshooting skills.
- Microsoft Certifications in Azure, Endpoint Manager, SCCM, PowerShell.
Skills Required
- Strong knowledge of the Windows desktop operating system
- Minimum of 3 years hands-on IT Support or Engineering experience
- Experience with Windows 7/10 deployment and administration
- Knowledge of Microsoft Active Directory and on-premises AD services
- Experience with Azure AD and Microsoft 365 (M365) suite
- Knowledge of Microsoft identity and access management
- Knowledge of networking systems and concepts
- Working knowledge of office automation products and peripherals (printers, scanners)
- Knowledge of network security practices and anti-virus programs
- Experience with process and procedure documentation
- Ability to multitask in a fast-paced IT service environment and meet tight deadlines
- Strong verbal and written communication and outstanding customer service skills
- Participate in on-call or after-hours support rotations
- Provide on-site and remote technical support for executive conferences and high-profile events
- High School Diploma or GED (minimum education requirement)
- Understanding of ITIL Foundation (certification a plus)
- Bachelor's degree in related field
- Microsoft certifications in Azure, Endpoint Manager, SCCM, PowerShell
- Experience as a workstation engineer with deep troubleshooting skills
Valley Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Valley Bank and has not been reviewed or approved by Valley Bank.
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Healthcare Strength — Health coverage spans medical, dental, and vision with HSA/FSA options alongside life, AD&D, disability, and EAP support. The breadth presents as a comprehensive, modern package for a regional bank.
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Leave & Time Off Breadth — Time off offerings include vacation/PTO, sick leave, and volunteer PTO. Feedback suggests these elements contribute positively to work–life balance even when base pay feels light.
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Retirement Support — Retirement programs include a 401(k) with company match and, for eligible employees, a deferred compensation plan. The presence of these programs strengthens total compensation.
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The Company
What We Do
At Valley, we aren’t just your average financial institution; we're your trusted partner in building a brighter future. With a widespread presence across the U.S., we've been serving communities since 1927. For over 95 years, our team of dedicated professionals has been committed to creating better banking opportunities for our customers and fostering growth and prosperity in the communities we serve. From personalized financial solutions to comprehensive banking services, home mortgages, commercial lending, and wealth management, we're here to help you achieve your financial goals, no matter how big or small. We understand that each individual and business has unique challenges and opportunities, and we're here to listen, understand, and provide tailored solutions to help you succeed. ©2025 Valley National Bank. Member FDIC. Equal Opportunity Employer. Equal Housing Lender. All Rights Reserved.
