Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.
WORKING AT OPORTUN
Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.
We are looking for a motivated, customer-focused, and technically skilled IT Support Specialist I to join Oportun’s End User Services (EUS) team in León, MX.
This role provides first-line technical support for Oportun’s Contact Center and remote workforce operations, ensuring the availability and performance of desktops, headsets, VDI environments, telephony systems (Five9), and other mission-critical technologies. The ideal candidate is a proactive problem solver who thrives in a fast-paced environment, delivers exceptional customer service, and demonstrates strong communication skills in both English and Spanish.
This position offers hands-on experience with enterprise support tools, ITSM platforms, and telephony systems, serving as a foundation for professional growth within Oportun’s IT organization.
RESPONSIBILITIES
- Provide day-to-day technical support for Oportun’s Contact Center and remote employees, including desktops, VDI environments, headsets, and IP telephony systems.
- Troubleshoot and resolve issues related to Five9, VDI technologies, VPN, and network connectivity impacting both in-office and remote user productivity.
- Support onboarding and offboarding of staff, including device setup, software installation, and account provisioning via Okta, Microsoft 365, and Active Directory.
- Manage and resolve incidents via ServiceNow, ensuring timely follow-up and clear communication with end users and IT partners.
- Assist in the implementation of new hardware and software across Contact Center and remote environments.
- Monitor and analyze recurring issues to identify opportunities for process or technology improvements.
- Maintain accurate inventory of IT equipment, peripherals, and licenses; assist with audits and asset management activities.
- Collaborate with network, telephony, and infrastructure teams to support technology upgrades, endpoint optimization, and system reliability.
- Deliver high-quality customer service, ensuring all interactions are professional, empathetic, and solution-focused.
- Document technical solutions and contribute to team knowledge bases for continuous improvement.
REQUIREMENTSRequired Qualifications
- 1–2 years of experience in IT support, help desk, or technical operations, supporting both Contact Center and remote workforce environments.
- Working knowledge of Windows, macOS, and VDI environments.
- Familiarity with Five9, IP telephony, or similar call center systems.
- Basic understanding of network connectivity, VPN, and troubleshooting techniques.
- Experience with Active Directory, Okta, Microsoft 365, and ServiceNow.
- Strong organizational, analytical, and problem-solving skills.
- Excellent verbal and written communication skills in Spanish and English (B1–B2 level or higher).
- Exceptional teamwork and customer service attitude.
- Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience.
Preferred Qualifications
- Experience supporting Contact Center or remote workforce technology environments in a financial or regulated industry.
- Familiarity with mobile device management (MDM) platforms such as Intune, Tanium, or Jamf.
- Knowledge of telephony monitoring and diagnostic tools.
- CompTIA A+ or equivalent technical certification.
- Strong desire to grow into more advanced IT support or infrastructure roles.
We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.
California applicants can find a copy of Oportun's CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/.
We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).
Skills Required
- 1-2 years of experience in IT support, help desk, or technical operations, supporting both Contact Center and remote workforce environments.
- Working knowledge of Windows, macOS, and VDI environments.
- Familiarity with Five9, IP telephony, or similar call center systems.
- Basic understanding of network connectivity, VPN, and troubleshooting techniques.
- Experience with Active Directory, Okta, Microsoft 365, and ServiceNow.
- Strong organizational, analytical, and problem-solving skills.
- Excellent verbal and written communication skills in Spanish and English (B1-B2 level or higher).
- Exceptional teamwork and customer service attitude.
- Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience.
- Experience supporting Contact Center or remote workforce technology environments in a financial or regulated industry.
- Familiarity with mobile device management (MDM) platforms such as Intune, Tanium, or Jamf.
- Knowledge of telephony monitoring and diagnostic tools.
- CompTIA A+ or equivalent technical certification.
- Strong desire to grow into more advanced IT support or infrastructure roles.
Oportun Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Oportun and has not been reviewed or approved by Oportun.
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Healthcare Strength — Medical, dental, and vision coverage are described as comprehensive, with flexible spending accounts also offered. Company materials consistently position core health insurance as a strong part of the package.
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Leave & Time Off Breadth — Paid time off, paid holidays, and dedicated volunteer time off are highlighted across company and third‑party profiles. Time‑away programs are frequently called out as positives within the overall package.
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Flexible Benefits — Remote‑work options are available for many roles, alongside perks such as commuter benefits, legal assistance, employee discounts, and job training. Flexibility in where work is performed and a variety of add‑on perks broaden the total offering.
Oportun Insights
What We Do
Oportun is an A.I.-powered digital banking platform that seeks to make financial health effortless for anyone. Driven by a mission to provide inclusive and affordable financial services, Oportun helps its nearly 1.5 million hardworking members meet their daily borrowing, savings, banking, and investing needs. Since inception, Oportun has provided more than $12 billion in responsible and affordable credit, saved its members more than $2 billion in interest and fees, and automatically helped members set aside more than $7.2 billion for rainy days and other needs. In recognition of its responsibly designed products, Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.
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