We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an IT Support Specialist who will provide efficient end-user computing support across Geotab’s offices and remote workforce while ensuring IT standards are followed globally. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What you'll do:As an IT Support Specialist your key area of responsibility will be providing efficient end-user computing support and managing workplace IT infrastructure. You will be responsible for supporting meeting rooms, LAN rooms, and IT equipment installations while maintaining global IT standards. You will need to work closely with multiple teams, including Technical Services, IT Security, and Facilities, to ensure seamless IT operations. To be successful in this role you will be a highly organized team-player with excellent verbal and written communication skills, and the ability to work well under pressure and respond to fast-changing priorities. In addition, the successful candidate will have strong analytical and problem-solving skills, an entrepreneurial mindset, and a meticulous attention to detail to successfully manage multiple tasks and projects simultaneously.
How you'll make an impact:Respond to and resolve Service Desk tickets while maintaining SLA compliance.
Install, configure, move, and upgrade workstations (Windows, Mac, Linux, ChromeOS) and peripherals.
Provide hardware/software troubleshooting for desktops, laptops, and mobile devices.
Perform patch management, vulnerability remediation, and agent maintenance for workstations.
Onboard and offboard employees, including preparing, shipping, and receiving IT equipment.
Support Google Workspace administration, including email, Drive, and account management.
Maintain and support printers, scanners, badge access systems, and meeting rooms.
Track, manage, and maintain IT asset inventory (computers, peripherals, cell phones).
Manage the full lifecycle of corporate mobile devices, including ordering, activation, and upgrades.
Contribute to and maintain IT knowledge base and documentation.
Oversee IT operations for office spaces, LAN rooms, and data closets.
Support networking hardware (switches, routers, firewalls, wireless APs) in coordination with network teams.
Assist with the installation and maintenance of A/V equipment (Google Meet rooms, Userful LED walls, projectors, etc.).
Work with vendors to install and maintain ISP connections, power circuits, and cabling.
Ensure best practices for power, cooling, cabling, and labeling in office IT environments.
Support office expansions, renovations, closures and new site deployments in collaboration with Facilities.
Perform regular audits of IT equipment and infrastructure to maintain operational efficiency.
Participate in incident response and troubleshooting related to workplace IT infrastructure.
Ensure compliance with IT security policies and remediation of identified gaps.
Handle shipping and receiving of IT equipment for new setups and relocations.
1 - 3 years of required previous experience in IT support (service desk, desktop, or infrastructure).
Post-Secondary Diploma/Degree specialization in Computer Science, IT, Engineering, or equivalent experience.
Strong knowledge of operating systems (Windows, macOS, Linux/Ubuntu) and proficiency with Google Workspace administration and troubleshooting.
Familiarity with network concepts (LAN, WAN, connectivity) with a preferred understanding of LAN room infrastructure and audio/visual systems.
Relevant IT certifications (CompTIA A+, Network+, etc.) and an understanding/knowledge of ITIL Foundations.
Highly organized team-player with strong analytical, problem-solving, and communication skills who can thrive under pressure within a flat organization.
Ability to walk, handle tools, and push, pull, lift, and/or carry objects up to 40 pounds as required for equipment setups.
Flex working arrangements
Home office reimbursement program
Fantastic state of the art office
Public transportation reimbursement
Employer pension contributions
Generous medical & dental benefits offered to you and family members
Electric vehicle purchase incentive program
Subsidized fitness membership
Co-pay tuition reimbursement
*The above are offered to full-time permanent employees only
Skills Required
- 1-3 years previous IT support experience (service desk, desktop, or infrastructure)
- Post-secondary diploma/degree in Computer Science, IT, Engineering, or equivalent experience
- Strong knowledge of operating systems: Windows, macOS, Linux/Ubuntu, ChromeOS
- Proficiency with Google Workspace administration and troubleshooting
- Familiarity with network concepts (LAN, WAN, connectivity)
- Preferred understanding of LAN room infrastructure and audio/visual systems
- Relevant IT certifications (e.g., CompTIA A+, Network+) and knowledge of ITIL Foundations
- Ability to lift and handle equipment up to 40 pounds for setups
- Strong analytical, problem-solving, communication, and organizational skills
GEOTAB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GEOTAB and has not been reviewed or approved by GEOTAB.
-
Healthcare Strength — Coverage includes medical, dental, vision, life, disability, and an EAP as part of a comprehensive core package. U.S. offerings are presented as competitive and consistently paired with other core protections.
-
Retirement Support — Offerings include a 401(k) with company match in the U.S., with RRSP or pension alternatives in other regions. Retirement savings support is treated as a standard component of total rewards.
-
Parental & Family Support — A distinct “baby bonus” for birth or adoption stands out among family‑focused perks. Certain postings and summaries also reference parental leave top‑ups and related supports.
GEOTAB Insights
What We Do
Welcome to Geotab, the #1 commercial telematics company in the world. Geotab is a place where passion, creativity and innovation align. We are committed to advancing technology, empowering businesses and making the roads safer for everyone. Geotab is the world’s leading connected vehicle company for fleets, providing open platform fleet management solutions to businesses of all sizes. Geotab’s intuitive, full-featured solutions are used by over 40,000 customers around the world to help them better manage their drivers and vehicles. With Geotab devices found in over 2 million vehicles, the company processes over 30 billion data points each day to provide insight into productivity, safety, fuel efficiency and more. Geotab’s employees are essential to our success! We strive to put our employees first and are constantly seeking ways to improve workplace culture. Maintaining our unique culture is vital - after all, staff that enjoy their work environment are motivated to reach their full potential. Employee growth and development has long been the basis of our philosophy, as staff are encouraged to carve their own path within the expanding organization. Challenging the status quo and seeking creative ideas is what we do best.
Gallery
.png){kind=logo}
