JetBrains has 10 offices around the world, and all of them are connected via dedicated channels, have video conferencing, telecommunication systems, and server rooms. That is 1000 workstations (Windows, Linux & macOS), 1000 virtual machines in a private VMware Cloud, and 300 virtual machines in public AWS and Azure Clouds. The JetBrains IT department is made up of 30 people who daily support the whole IT infrastructure of the company.
The team is currently looking for an IT Support Specialist.
We'll be happy to have you on our team if you:- Can take apart and repair any computer.
- Can fix errors in the operating system in different ways (not only by reinstalling the OS).
- Will communicate patiently and politely with users who experience issues.
- Know how local networks and the Internet work.
- Enjoy disassembling all kinds of devices to learn more about them.
- Don't mind soldering a damaged wire.
- Have strong teamwork skills: are open to diverse opinions and can support your point with sound reasoning.
- Want to grow as a professional, to master and apply new approaches and technologies.
- Take pride in the work you do.
- Have previous IT Helpdesk Support experience.
- Speak fluent English.
- Are eager to share your knowledge with your peers.
- Can quickly come up with solutions when communicating with users remotely.
- Providing technical support to all JetBrains employees.
- Setting up new computers, fixing and modernizing the old ones.
- Deciding what hardware will be a better choice for a particular case.
- Advising JetBrainers on any hardware or software-related issues.
- Maintaining all the IT equipment in the office: computers, monitors, laptops, printers, copy machines, phones, and video conferencing systems.
- Strong base salary. We offer competitive pay that reflects your skills and experience.
- Extra time off. More days to relax, recharge, and do the things you love.
- Medical insurance allowance. Enjoy peace of mind for you and your family.
- Learning and development opportunities. Access to conferences, courses, and language classes.
- Relocation support. We help make your move as smooth and stress-free as possible.
- Language classes. Pick up the local language or sharpen your English skills.
- Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
- Mental health support. To help you feel your best, we provide easy access to professional mental health services.
- Sports benefit. Enjoy an on-site gym or sports club stipend.
- Internal events. Join company-wide celebrations and team gatherings.
*Some benefits may vary depending on location.
#LI-EP1
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the Recruitment Privacy Policy.
Skills Required
- Ability to disassemble and repair computers and devices
- Troubleshoot and fix operating system errors without reinstalling
- Previous IT Helpdesk / IT Support experience
- Fluent English
- Knowledge of how local networks and the Internet work (networking fundamentals)
- Experience with Windows, Linux, and macOS workstations
- Experience supporting virtual machines and private VMware environments
- Familiarity with public cloud (AWS or Azure) virtual machines
- Ability to communicate patiently and politely with users
- Willingness to solder and perform hands-on hardware repairs
- Strong teamwork and collaboration skills
- Interest in professional growth and learning new technologies
- Ability to advise on hardware and software-related issues
- Maintain and support office IT equipment (printers, phones, video conferencing)
- Eager to share knowledge with peers
- Ability to quickly devise remote support solutions
JetBrains Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JetBrains and has not been reviewed or approved by JetBrains.
-
Fair & Transparent Compensation — Fair & Transparent Compensation: Pay is considered market-competitive for many product and engineering roles in key locations, with published salary ranges on some postings aiding expectation-setting. Feedback suggests total compensation feels fair relative to local markets even if packages are positioned as “competitive but not top‑of‑big‑tech”.
-
Flexible Benefits — Flexible Benefits: Work setup includes hybrid/remote options and flexible hours across many locations. The ability to work abroad for part of the year adds practical flexibility to where work gets done.
-
Leave & Time Off Breadth — Leave & Time Off Breadth: Time off includes additional vacation days beyond local minimums in many countries. U.S. materials also highlight PTO, sick leave, and holidays, underscoring breadth beyond statutory baselines.
JetBrains Insights
What We Do
JetBrains creates intelligent software development tools consistently used and trusted by 11.4 million professionals and 88 Fortune Global Top 100 companies. Our lineup of more than 30 products includes IDEs for most programming languages and technologies, such as IntelliJ IDEA, PyCharm, and others, as well as products for team collaboration, like YouTrack and TeamCity. JetBrains is also known for creating the Kotlin programming language, a cross-platform language used by more than 5 million developers worldwide yearly and recommended by Google as the preferred language for Android development. The company is headquartered in Prague, Czech Republic, and has offices around the world. JetBrains IDEs * IntelliJ IDEA (Java and Kotlin Developers) * PyCharm (Python developers) * PhpStorm (PHP developers) * GoLand (Go developers) * Rider (.NET developers) * CLion (C and C++ developers) * Rust Rover (Rust developers) * WebStorm (JavaScript & TypesScript developers) * RubyMine (Ruby and Rails developers) * DataGrip (Tool for multiple databases) * ReSharper (Extension for Visual Studio) * Fleet (Multilingual IDE and code editor) * Aqua (IDE for test automation engineers) .NET & Visual Studio: * Rider (IDE for .NET developers) * ReSharper (Extension for Visual Studio) * ReSharper C++ (Visual Studio Extension for C++ developers) * dotCover (.NET Unit Test Runner and Code Coverage Tool) * dotMemory (.NET Memory Profiler) * dotTrace (.NET Performance Profiler) * dotPeek (.NET decompiler and assembly browser) Team Tools: * TeamCity (Powerful CI out of the box) * YouTrack (Project management for all your teams) * Space (Intelligent code collaboration platform) * Datalore (Collaborative data science platform) * Qodana (Code quality platform for teams) Programming Languages: * Kotlin (Programming Language for the JVM and Android) * MPS (Create Your Own Domain-Specific Language) Education: * JetBrains Academy (Learn and Teach Computer Science) Profile by JetBrains s.r.o.
