IT Support Specialist Commercial Operations (f/m/d)

Posted Yesterday
Be an Early Applicant
32 Locations
In-Office or Remote
Mid level
Healthtech
The Role
Provide customer-facing IT application support for Cell Health products: troubleshoot Windows/AD/SQL/network issues, integrate solutions into customer IT environments, train sales and service teams, visit labs for on-site technical work, and act as primary IT contact between customers and internal stakeholders.
Summary Generated by Built In

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Life Sciences, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.

We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.

It’s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we’re just beginning. Working together, let’s put our time and talents together to advance human health for tomorrow.

Learn about the Danaher Business System which makes everything possible.

The IT Support Specialist (f/m/d) is responsible for providing technical expertise and customer-facing IT support for Beckman Coulter Life Sciences’ Cell Health product portfolio. This role serves as the primary interface between customers, sales teams, service organizations, and internal stakeholders to ensure successful integration of our solutions into customer IT environments. The position plays a critical role in identifying customer IT challenges, developing effective workflow solutions, and enabling customers and internal teams to maximize the value of our products.

This position reports to the Senior Manager Field Applications CHC and is part of the Cell Health Commercial Team, working remotely within Europe and supporting customers across the region. This position is fully remote.

In this role, you will have the opportunity to:

  • Operate as the central point of contact for IT application questions and technical solutions relating to Cell Health product lines.
  • Provide technical and application support to customers, sales teams, and service organizations.
  • Visit customer laboratories and collaborate directly with customer IT teams to understand technical requirements and challenges.
  • Train sales and service teams on relevant IT concepts, product requirements, and customer workflows.

The essential requirements of the job include:

  • Experience as a System Administrator, Network Administrator, or in a comparable IT infrastructure support role.
  • Proven expertise in Windows client/server environments, Active Directory, SQL databases and networking technologies.
  • Understanding of network communication protocols such as SMB or LDAP and the ability to work effectively within customer IT environments.
  • Experience in providing technical support directly to customers.
  • Ability to translate technical concepts into practical solutions for both technical and non-technical audiences
  • Fluent English

Travel, Motor Vehicle Record & Physical/Environment Requirements:

  • Ability to travel up to 35% throughout assigned territories, including overnight travel.
  • Valid driver's license with an acceptable driving record.
  • Ability to transport and set up demonstration equipment when required.

It would be a plus if you also possess previous experience in:

  • Life science, diagnostics, biotechnology, or laboratory environments.
  • Supporting software and hardware solutions integrated into regulated laboratory infrastructures.
  • Delivering technical customer training and field-based technical consultations
  • French language

Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide.

#LI-remote

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Skills Required

  • Experience as a System Administrator, Network Administrator, or comparable IT infrastructure support role
  • Proven expertise in Windows client/server environments
  • Experience with Active Directory
  • Experience with SQL databases
  • Knowledge of networking technologies
  • Understanding of network protocols such as SMB and LDAP
  • Experience providing technical support directly to customers
  • Ability to translate technical concepts for non-technical audiences
  • Fluent English
  • Ability to travel up to 35%, including overnight travel
  • Valid driver's license with an acceptable driving record
  • Ability to transport and set up demonstration equipment
  • Experience in life science, diagnostics, biotechnology, or laboratory environments
  • Experience supporting software and hardware in regulated laboratory infrastructures
  • Experience delivering technical customer training and field-based consultations
  • French language skills

Danaher Corporation Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Danaher Corporation and has not been reviewed or approved by Danaher Corporation.

  • Healthcare Strength Healthcare coverage is described as comprehensive, including medical plan options alongside dental, vision, life, disability, and mental health support. Wellness initiatives and support programs such as an EAP and vaccination or fitness offerings add breadth beyond core insurance.
  • Retirement Support Retirement benefits include a 401(k) plan with employer matching and options such as pre-tax and Roth contributions. Broader financial rewards such as performance bonuses and access to equity or an employee stock purchase plan are also described.
  • Parental & Family Support Parental leave and family-building support are described as available, including maternity and paternity leave and fertility assistance. Childcare and eldercare support are also highlighted as part of the overall package.

Danaher Corporation Insights

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The Company
HQ: Washington , DC
57,802 Employees
Year Founded: 1984

What We Do

Danaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life around the world. A global network of more than 25 operating companies, we drive meaningful innovation in some of today’s most dynamic industries through our operating companies in four strategic platforms: Life Sciences, Diagnostics, Water Quality and Product Identification. The engine at the heart of our success is the Danaher Business System (DBS), a set of tools that enables continuous improvement around lean, growth and leadership. Through the ingenuity of our people, the power of DBS and the impact of our meaningful technologies, we help realize life’s potential in ourselves and for those we serve.

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