IT Support Specialist

Description

Coca-Cola, with its many brands, has been recognized and enjoyed by people around the world for over a century. Founded in 1956, Coca-Cola Bottling Company High Country is a family owned, regional Bottler serving portions of Colorado, Minnesota, Montana, North Dakota, South Dakota, Utah, and Wyoming.

Every day we honor our core values of Honesty, Integrity, Trust, and Respect through encouraging our team members to develop, grow and serve. Together we become more effective and productive… in life and work.

Refresh your career and join us in refreshing the world!

Apply Today!

• Hourly pay for the IT Support Specialist I role is $25.00-$27.00 per hour, depending on experience.
• Robust benefits package including 100% paid employee health, dental and vision options!
• 100% Employer Paid Life Insurance for Employees
• 401K With Employer Match
• Product Discounts
• Much more!

What will you do as an IT Support Specialist?

As part of the Business Support Services Team, the IT Support Specialist is responsible for maintaining and optimizing end-user workstations, network performance, and company-supported applications across a primarily Microsoft Windows-based local area network (LAN) in Billings, MT. This role involves troubleshooting technical issues, supporting production equipment, and ensuring secure and efficient IT operations. This position is on-site at our Billings, MT location but will require 20–30% travel to other company locations for on-site support, system installations, and training.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Administer end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based LAN.
• Install, configure, and maintain personal computers, networking equipment, production IT systems, and peripheral devices.
• Investigate and resolve user issues with hardware, software, networking, and production-related IT systems.
• Implement security measures, manage firewall configurations, and ensure data integrity.
• Support and troubleshoot IT systems related to manufacturing equipment, including system integrations and connectivity.
• Manage Active Directory, Microsoft 365, and provide troubleshooting for VoIP phone systems to ensure secure and efficient IT operations.
• Provide training and technical guidance to staff for optimized use of IT resources.
• Maintain hardware/software inventories, licensing records, and system documentation.
• Assist other departments as needed, ensuring seamless IT operations across all company locations.

JOB KNOWLEDGE, SKILLS AND ABILITIES

• Reasoning – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, including ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Analytical – Ability to synthesize complex or diverse information; collect and research data; use intuition and experience to complement data; design work flows and procedures.
• Project Management – Ability to develop project plans, coordinate projects, communicate changes and progress and complete projects on time and budget.
• Adaptability – Ability to adapt to change in the workplace.
• Business Acumen – Ability to grasp and understand business concepts and issues.
• Communication – Ability to effectively, clearly and concisely communicate verbally and in writing.
• Confidentiality – Maintain highest level of confidentiality at all times.
• Decision Making – Display willingness to make critical decisions while following company practices and ability to work independently.
• Enthusiasm – Ability to bring energy to the day-to-day as well as long-term tasks and plans.
• Judgment – Display willingness to make timely decisions and exhibit sound and accurate judgment.
• Planning & Organizing – Ability to prioritize and plan work activities, use time efficiently and develop realistic action plans.
• Reliability – Demonstrate regular attendance and availability to staff and management.
• Quality Management – Demonstrate commitment to improve and promote quality in all operating areas.
• Safety & Security – Promote and personally observe safety and security procedures and use equipment and materials properly.
• Honesty, Integrity, Trust & Respect – Must be seen as truthful and credible and exhibit respectful behavior in all actions representing the company.

Requirements

EDUCATION AND EXPERIENCE

• Associate’s degree (A.A.) and two years of related experience, OR four years of relevant work experience.
• Experience supporting production environments preferred.
• PLC/Industrial control network experience is a plus.

PHYSICAL DEMANDS

• Work in an office environment; sustained posture in a seated position for prolonged periods; may utilize a computer terminal for prolonged periods.
• Work involves walking, talking and hearing using hands to handle, feel or operate objects. Vision abilities required by this job include close vision and the ability to focus when using computer terminal

SUPERVISORY RESPONSIBILITIES

• None

PERSONAL PROTECTIVE EQUIPMENT (PPE)

• None

WORK ENVIRONMENT

• This position is on-site in Billings, MT. 
• Work in office and production environments, requiring flexibility to support manufacturing equipment and IT systems. The noise level in the work environment can be moderately noisy due to manufacturing equipment in operation. 
• Must be willing to travel to other company locations approximately 20-30% to assist with installations, troubleshooting and training and attend out-of-town training and/or seminars when not on-site.
• Working hours vary between 5 am and 6 pm depending upon schedules and the season, Monday through Friday. 40 hours expected per week. Additional hours or weekends may be required in order to take advantage of off-peak system usage times for upgrades, testing, and installs that are necessary for this position. After-hours on-call support on a rotating schedule.

This job description lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

Coca-Cola Bottling Company High country is an Equal Opportunity/Affirmative Action Employer, requires pre-employment drug testing for applicable positions and adheres to an Alcohol and Drug-Free Workplace.