Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.
The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.
Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.
Zip is looking for someone who is excited by the opportunity to be part of a fast paced environment that pushes you to learn while doing. This is a role for someone early in their IT career who loves helping people and wants to grow into systems administration and automation. Your goal in this position is making people happy while creating simple and repeatable solutions for all!
You willProvide high-touch IT support (helpdesk, troubleshooting) to local and remote Zip employees across hardware and software (Mac & Windows)
Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, Wi-Fi).
Onboard and offboard employees, which includes: leading new hire orientations, provisioning and deprovisioning hardware, accounts, and access.
Manage laptop lifecycle logistics – provisioning, shipping, receiving, and asset tracking.
Operate cloud services (e.g., Google Workspace, Azure AD/M365, Slack, Okta, Jira, Zoom, and many more).
Partner with Workplace on desk deployments, office changes, and the employee journey; coordinate with InfoSec on device compliance.
Write and maintain runbooks and SOPs so the site runs smoothly.
1+ year in IT support is preferred but promising candidates with a CS/IT degree, strong side projects, or relevant certifications are encouraged to apply.
Ability to be onsite 5 days a week in our SOMA SF office, and lift & move equipment up to 50 lbs (shipments, monitors).
A positive attitude and excitement for building new processes and policies for a rapidly growing organization.
Uses AI tools effectively to speed up support, scripting, and documentation.
The salary range for this role is $85,000 - $105,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.
At Zip, we’re committed to providing our employees with everything they need to do their best work.
📈 Start-up equity
🦷 100% health, vision & dental coverage options
🍽️ Catered breakfast, lunch, & dinner
🌴 Flexible PTO
🏋️♀️ ClassPass membership
🚍 Monthly commuter benefit
🚠 Team building events & happy hours
💻 Home office stipend
🛜 Phone/internet reimbursement
🍼 Paid parental leave
🧑🧑🧒🧒 Fertility stipend
💸 401k plan
🤖 Unlimited AI token usage
We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Skills Required
- 1+ year in IT support
- CS/IT degree, strong side projects, or relevant certifications
- Ability to be onsite 5 days a week in SOMA SF office
- Ability to lift and move equipment up to 50 lbs
- Experience supporting Mac and Windows endpoints
- Experience operating cloud services (Google Workspace, Azure AD/M365, Slack, Okta, Jira, Zoom)
- Experience provisioning and deprovisioning hardware, accounts, and access (onboarding/offboarding)
- Ability to write and maintain runbooks and SOPs
- Uses AI tools effectively for support, scripting, and documentation
- Positive attitude and willingness to build processes and policies
Zip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zip and has not been reviewed or approved by Zip.
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Equity Value & Accessibility — Feedback suggests equity is broadly offered, increasing access to ownership across roles. This builds perceived long‑term value alongside cash compensation.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is consistently highlighted as part of the package. Wellness resources, stipends, and mental‑health days further strengthen healthcare support.
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Leave & Time Off Breadth — Flexible or unlimited PTO, paid holidays, and sick days are emphasized. Parental leave and additional family‑related leaves expand time‑off options beyond industry basics.
Zip Insights
What We Do
Zip is the world’s leading intake-to-procure solution. Providing a single platform for any employee to initiate a purchase or vendor request, Zip helps businesses gain clear and timely visibility across all purchases, while dramatically improving the employee experience. The platform’s no-code configuration and intelligent workflows integrated across disparate systems enable businesses to automatically route requests for faster approval across finance, legal, procurement, IT, security and other teams. Leading enterprises and high-growth startups like Databricks, Canva, Airtable, Webflow and over 100 others use Zip to streamline their procurement processes while delighting their business users.
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