This exciting opportunity sits within our IT Department, where you will play a key role in delivering a high‑quality, customer‑focused IT support service to Cirrus Logic users across the globe.
As an IT Support Specialist, you will be the first point of contact for IT-related incidents and service requests, providing effective first‑time resolution wherever possible and working closely with wider IT teams and third‑party suppliers to ensure timely resolution of more complex issues. This role offers an excellent opportunity to develop your technical expertise, problem‑solving skills, and customer service capability within a global organisation.Key Responsibilities
- Act as the first point of contact for internal IT customers via the Service Desk, providing friendly, clear and professional support
- Log, prioritise, manage and resolve incidents and service requests
- Resolve a high percentage of issues at first contact, escalating appropriately where required
- Provide 1st and 2nd line support across Windows, macOS and Linux desktop environments
- Support users with Microsoft 365, collaboration tools, and common desktop applications
- Perform user account administration and access management (e.g. Active Directory and M365)
- Support mobile devices including iOS and Android
- Assist with audio‑visual and meeting room support
- Work closely with internal IT teams and external suppliers to deliver solutions
- Manage IT hardware assets throughout their lifecycle, including laptops, peripherals and mobile devices
- Order, prepare and deploy IT equipment for new and existing users
- Support onboarding and offboarding activities, including account creation, equipment setup and basic inductions
- Maintain accurate documentation, knowledge articles and asset records within IT systems
Required Skills and Qualifications
- Degree in Computing or a related discipline or equivalent practical experience in IT support
- Previous experience in a 1st and/or 2nd line IT support environment
- Good working knowledge of Windows and macOS desktop support
- Exposure to Linux desktop support (desirable)
- Experience supporting Microsoft 365 and common desktop applications
- Basic understanding of Active Directory and user account management
- Experience supporting mobile devices (iOS and Android)
- Familiarity with AV / meeting room technology
- Strong customer service and communication skills, with the ability to explain technical issues clearly
- Logical problem‑solving ability and attention to detail
- Good time management skills, with the ability to manage multiple tickets and priorities
#LI-PD1
Skills Required
- Degree in Computing or a related discipline or equivalent practical experience in IT support
- Previous experience in a 1st and/or 2nd line IT support environment
- Good working knowledge of Windows and macOS desktop support
- Exposure to Linux desktop support
- Experience supporting Microsoft 365 and common desktop applications
- Basic understanding of Active Directory and user account management
- Experience supporting mobile devices (iOS and Android)
- Familiarity with AV / meeting room technology
- Strong customer service and communication skills
- Logical problem-solving ability and attention to detail
- Good time management skills, with the ability to manage multiple tickets and priorities
Cirrus Logic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cirrus Logic and has not been reviewed or approved by Cirrus Logic.
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Healthcare Strength — Healthcare includes multiple medical, dental and vision options, mental‑health resources, wellness programs, and access to an on‑site clinic in Austin. Feedback suggests these offerings underpin strong total‑rewards sentiment.
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Parental & Family Support — Programs span paid parental leave, fertility/adoption/surrogacy coverage, backup/dependent‑care supports, and a structured flex return. Feedback suggests family‑building depth is a notable strength of the package.
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Strong & Reliable Incentives — Compensation design features semiannual performance bonuses, profit‑sharing, and recognition awards that augment base pay. Feedback suggests these incentives help maintain competitive total compensation in key engineering roles.
Cirrus Logic Insights
What We Do
Cirrus Logic is a leading supplier of low-power, high-precision mixed-signal processing solutions for mobile and consumer applications. The company has a robust portfolio of sophisticated low-power products, including boosted amplifiers, smart codecs, camera controllers, haptic driver and sensing solutions, power conversion and control Integrated Circuits, and fast-charging Integrated Circuits. These solutions have innovative technology, software and associated algorithms incorporated. With a strong intellectual property portfolio and extensive mixed-signal expertise, Cirrus Logic is well-positioned to drive innovation and growth in the evolving markets of audio and high-performance mixed-signal processing technologies. We are hiring like crazy! Please visit our careers portal at cirrus.jobs to check out our available openings!
Why Work With Us
Engineering drives our company, and innovation isn’t just encouraged – it’s expected! This is a culture where you get to work with some of the largest, most innovative customers and products on the planet on a daily basis and where everyone is a key contributor to the company’s success. There are no Miltons here!
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