Job Title: Client Support Associate
Location: Fairburn, GA (Onsite)
Duration: 3 Months Contract (High possibility of extension / full-time conversion)
Pay Rate: $25–$29/hr on W2
Schedule:
- 3 days: 8:00 AM – 4:30 PM
- 2 days: 10:30 AM – 7:00 PM
- Occasional weekend hours based on business needs
We are looking for a hands-on IT Support / Desktop Support Technician to provide onsite technical support in a fast-paced environment. This role will serve as the primary point of contact for all IT-related issues, supporting internal employees with both in-person and remote (chat-based) assistance.
This is a great opportunity for someone who enjoys problem-solving, working directly with users, and being the face of IT support at a location.
Key Responsibilities- Provide onsite and remote technical support to end users
- Troubleshoot hardware, software, and basic network issues
- Install, configure, and maintain:
- Laptops/desktops
- Printers and drivers
- Applications and utilities
- Support new hire onboarding (device setup, account access, etc.)
- Replace or upgrade hardware as needed
- Manage and resolve IT support tickets (10–60+ per day) via ticketing systems and chat
- Monitor systems, identify issues, and implement solutions
- Deliver excellent customer service and user support
- 2+ years of experience in IT Support / Help Desk / Desktop Support
- Strong experience with:
- Windows OS (Windows 10/11)
- Hardware & software troubleshooting
- Printer support
- Basic understanding of networking concepts (connectivity, VPN, etc.)
- 2+ years of customer service experience
- Excellent communication and interpersonal skills
- Ability to work in a team-oriented and fast-paced environment
- Experience with VPN troubleshooting
- Familiarity with ticketing systems (ServiceNow, Jira, etc.)
- IT certifications (CompTIA A+, Network+, etc.)
- Prior experience in onsite IT support roles
About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
What We Do
IntelliPro Group Inc. is one of the fastest growing IT services and HR solutions companies in Americas & APAC. We provide comprehensive IT services to help clients with IT Strategic Planning, Implementation, Deployment, IT Support on Artificial Intelligence, Big Data, Cloud Computing, Mobile Application Development, Data Mining and Business Intelligence, Enterprise Data Warehouse, and more. Besides our established IT services, our new business now is quickly extending to one-stop HR Solution Services, including Oversea Branch Setup Consulting, Compensation & Benefits Policy Consulting, Payroll Management Service, Talent Recruiting, and Employer Branding to satisfy our clients’ fast business expansion requirement. We have built our business on our company-wide commitment to continually overdeliver on the high expectations of our clients, employees, and business partners. The secret to our success is that our unified team works harder, faster, smarter, and more collaboratively than anyone else in the talent acquisition business. In addition to the immense talent and proprietary technology, IntelliPro Group is proud to offer continual professional development and extraordinary benefits to both consultants and full-time employees.
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