At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.
We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.
Duties in this role include:
- Service Desk
- Monitor and triage incoming tickets in the IT Helpdesk Ticket Queue
- Provide timely response to all issues, update internal customers on status, solicit additional information, if needed, and troubleshoot issue
- Research technical solutions in department specific applications
- Diagnose, troubleshoot and resolve laptop, account and mobile issues
- Follow up with end users, provide feedback, and see problems through to resolution
- Support multiple locations and must be versed in providing remote support
- Adhere to service level agreements and targets
- Document procedures and develop end user instructions
- Site Support
- Provide in-office and walk-up help desk support for local staff
- Comfortable with supporting Zoom rooms and equipment
- Support 3rd party site technicians as needed (telcos, workstation techs, other technical dispatches, etc.)
- Manage on-premise hardware inventories
- Provision, recover and redeploy laptops and peripherals
- Provide back-up support for Service Desk as required.
- On/Off-Boarding
- Process new hire requests, image and deploy laptops to new hires
- Perform New Hire Orientations
- Process off-boarding requests, asset and license recovery, and machine reimaging
- Account Administration
- Seek and document approvals and create user accounts as requested for both new hires and ad-hoc requests
- Terminate access as require for both scheduled and unscheduled termination as well as ad-hoc non-termination based account reductions and eliminations
- Participate in and support audit activities, including but not limited to SOX and internal and external audits
- Hardware Support
- Install, configure, repair and maintain computers, desktop operating systems, software, and peripherals
- Troubleshoot network and remote access connectivity issues
- Knowledge of iPads, iPhones, Android
Productivity and Application Support - G-Suite (Docs, Sheets, Slides, Mail, Calendar)
- Microsoft Office Suite (Word, Excel, Power Point, Outlook)
- Other workstation and cloud applicationsCollaboration Tools and Conference Rooms
- Slack, Zoom, G-Suite
- Audio Video and collaboration hardware (cameras, screens, microphones)
- Conference Room schedulers
- Asset Management
- Keep up-to-date records on all IT related hardware and maintain the inventory database and related records
Ensure software license compliance - Project & New Technology Support
- Assist with documentation for Support Team members and IT customers
- Provide elevated post-launch support
- 3-5 years of hands on IT Helpdesk & Desktop Support experience required
- Ability to support Executives and their Executive Admins
- Must be confident in your technical abilities and be able to communicate effectively with a non-technical end user community
- Excellent customer service skills
- High energy and ability to work independently in a very fast growth environment
- Experience supporting a large heterogeneous SaaS environments including Okta, G-Suite, Workday, Salesforce, JAMF, Concur, etc
- Extensive knowledge and hands-on experience with Mac and Windows systems, as well ask desktop/laptop and mobile device management solutions
- Ability to effectively and efficiently troubleshoot hardware and software issues
- Solid understanding of networking, and its use in a typical corporate environment (e.g. TCP/IP, DNS, DHCP, VPN)
- Ability to communicate effectively, verbally and in writing with all levels of an organization
- Self-sufficient, self-managed, self-motivated, must be effective working independently, but also as a member of a team
- Flexibility in work hours may be required to work in shifts.
- Must be able work in a Zuora office as required
- Must have good people skills, working directly with end users in person, via chat and remotely
- Possible participation in a rotation to provide after-hours, weekend, or holiday on-call coverage
Shift: Role is on Rotational Shift
- Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
- Medical, dental, and vision insurance
- Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
- Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
- Learning & development stipend to support ongoing growth
- Opportunities to volunteer and give back, including charitable donation matching where available
- Mental wellbeing resources and support
*Benefits may vary by location; details will be shared during the interview process
#ZEOLife at Zuora
ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:
- Collaborate deeply across teams and regions
- Learn constantly and iterate often
- Build an inclusive, high-performance culture where people feel inspired, connected, and valued
Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.
Zuora Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zuora and has not been reviewed or approved by Zuora.
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Parental & Family Support — Parental leave is described as up to six months of fully paid time for all parents globally, signaling a standout family support policy. Feedback suggests this benefit is a prominent part of the package.
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Leave & Time Off Breadth — Time off offerings include flexible or unlimited PTO for U.S. salaried roles, wellness days, and a company‑wide winter break. Feedback suggests the breadth of options supports meaningful time away when teams enable it.
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Equity Value & Accessibility — Equity programs such as RSUs and an ESPP with a discount are highlighted as meaningful components of total rewards. Feedback suggests these ownership programs enhance perceived competitiveness across several roles.
Zuora Insights
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What We Do
At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for customers, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first (building ongoing relationships instead of one-time product sales) and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.
Why Work With Us
As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly. Our people, whom we call “ZEOs" are empowered to take on a mindset of ownership and work together in collaboration to make what’s next possible for our customers, community and the world.
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