IT Support Specialist

We are looking for an IT Support Specialist to ensure the uninterrupted and secure operation of our terminal operations by effectively managing our IT infrastructure. This role is responsible for maintaining the continuity of information systems and technology infrastructure, responding to user requests in a timely manner, and supporting operational processes. The position covers a broad technical scope, ranging from application support and network management to end-user support and information security practices.

Your Responsibilities:

• Manage and maintain the terminal’s fixed and wireless network infrastructure to ensure operational continuity,

• Manage and support Microsoft Client and Server operating systems,

• Implement and maintain LAN, WAN, VLAN configurations and wireless security applications,

• Monitor and manage firewall and network security applications,

• Manage Active Directory, Exchange Server, and Site-to-Site VPN configurations,

• Support terminal operating systems, satellite applications, backup, and security systems,

• Provide support for IP telephony infrastructure and all office technical equipment,

• Provide technical support for end-user computers, mobile devices, HHTs, and industrial computers,

• Execute change management and service desk operations in accordance with ITIL processes,

• Utilize network monitoring tools and report on system performance,

Your Profile:

• University degree in a relevant field,

• At least 2 years of experience in IT (helpdesk experience is an advantage),

• Experience with LAN, WAN, VLAN, and wireless security,

• Knowledge and hands-on experience with Microsoft operating systems, Active Directory, Exchange Server, and firewall/network security applications,

• Knowledge and experience with IP telephony, cabling, and IT infrastructure,

• Familiarity with ITIL processes,

• Good command of English,

• Willingness to work in shifts,

• Strong communication skills, analytical thinking, problem-solving abilities, results-oriented and systematic working approach, ability to work collaboratively within a team, and a proactive, learning-oriented mindset,

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

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