IT Support Specialist

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

• Maintain and manage the ADS Help Desk, including support calls, computer inventory, and software audits. Ensure all support requests are logged and tracked in the ServiceNow system.
• Provide end-user support for Windows 11, Microsoft Office, VPN connectivity, and general hardware/software issues.
• Troubleshoot, repair, and maintain desktop and laptop systems, printers, network peripherals, and modems. Assist with server configuration, installation, and maintenance.
• Install and configure workstations on LAN/WAN environments.
• Manage new computer deployments, including device setup, documentation, and asset transfer processing.
• Perform network cabling tasks and assist with network support and server backup operations.
• Assist with user account setup and ongoing maintenance, including provisioning, security settings, and preference configuration.
• Order, track, and organize IT inventory including computers, printers, and network-related supplies.
• Maintain accurate and organized documentation in compliance with ADS Operations Quality Work Instructions.
• Support the installation or relocation of computer equipment as business needs evolve.
• Manage and distribute site-licensed software updates to regional offices.
• Maintain compliance on laptops, workstations, and Azure VMs using Rapid7.
• Support cloud-based environments including Azure, AWS, and SQL databases.
• Some travel will be required
• Complete special projects and assignments as required

• Associate degree in a related field preferred.
• Minimum of two (2) years of experience in computer and network support.
• Microsoft Azure Fundamentals certification required.
• Strong ability to manage, prioritize, and execute multiple technical tasks and support requests.
• Excellent verbal and written communication skills.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants:  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.