The Role
The IT Support Specialist will manage Windows environments, administer Microsoft 365 and Entra ID, troubleshoot hardware and network issues, and ensure security and productivity for the team.
Summary Generated by Built In
We are looking for a detail-oriented, technically-savvy IT Support Specialist to join our team. If you are a Windows power user who enjoys solving complex hardware and software puzzles—from BIOS configurations to Microsoft Entra ID management—we want to hear from you.
As our go-to technical expert, you will ensure our team stays connected, secure, and productive by managing our Microsoft Cloud environment and maintaining our fleet of Windows devices.
Key Responsibilities- System Administration: Manage Windows 10/11 environments, user profiles, permissions, and device configurations.
- Cloud & Identity Management: Administer Microsoft 365 and Microsoft Entra ID (Azure AD), including MFA setup and Azure-joined device management.
- Advanced Troubleshooting: Use the Windows toolkit (PowerShell, DISM, SFC, Event Viewer) to diagnose and resolve OS and startup issues.
- Network Support: Troubleshoot IP configurations, DNS, VPN connectivity, and basic router/firewall hurdles.
- Hardware & Peripherals: Perform diagnostics on desktops/laptops (SSD/NVMe, BIOS/UEFI) and manage printer connectivity (spooler issues, driver setups).
- Software Excellence: Support the full Microsoft 365 suite (Outlook, Excel, Word), Dropbox, OneDrive, and browser-based applications.
- Security First: Maintain endpoint protection, conduct malware sweeps, and promote phishing awareness/security best practices.
- Proficiency in Windows 10/11 administration.
- Familiarity with Microsoft Entra ID (Azure AD) and basic Azure environments.
- Awareness of Windows Server environments.
- Solid understanding of TCP/IP, DNS, and VPN protocols.
- Knowledge of antivirus/endpoint protection and secure document environments.
- Experience using command-line tools: CHKDSK, SFC, DISM, and Task Manager.
- Ability to interpret Event Viewer logs and Reliability Monitor data.
- Experience: 2+ years in a dedicated IT Support or Help Desk role.
- Communication: Ability to explain technical concepts to non-technical users clearly.
- Problem Solving: A methodical approach to system diagnostics and file recovery.
- Education: CompTIA A+, Network+, or Microsoft Modern Desktop Administrator certifications are a plus.
- Experience with RMM (Remote Monitoring & Management) tools.
- Knowledge of professional backup and disaster recovery solutions.
- Hands-on experience with custom PC builds or hardware upgrades.
Skills Required
- 2+ years in a dedicated IT Support or Help Desk role
- CompTIA A+, Network+, or Microsoft Modern Desktop Administrator certifications
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The Company
What We Do
RemoteVA.PH is an Employment Agency that provides opportunities for Filipinos to secure permanent work-from-home jobs.
