By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.
We have a strong presence across Europe, with offices in major countries including the UK, Ireland, France, Germany, Switzerland, Italy, Spain, Poland, Hungary, and the Czech Republic. Our operations are supported by a manufacturing facility in Bristol and a dedicated Customer Experience Center in Düsseldorf.
The role:
Reports To: IT Team Leader EMEA
Location: Düsseldorf Onsite
Position Summary
We have an exciting opportunity for the right candidate to join a friendly, knowledgeable IT team, to assist with the day-to-day support of users, systems, and infrastructure, this to ensure IT meets all business requirements as well as developing their own career within a rewarding and supportive environment. The role will primarily by based within our forthcoming Customer centre of excellence in Dusseldorf, Germany.
The EMEA IT team currently provide remote and onsite support to some 500 staff across 8 sites within the EMEA region and a further 200 users in APAC. It also interacts closely with Bio-Techne IT staff based in North America.
Main Responsibilities
1st & 2nd line user support and administration.
Assist in rollout of new hardware/software from procurement through to delivery.
Manage user onboarding/offboarding requirements.
ITSM incident ticket management.
General network/infrastructure support.
Assist where necessary with any IT-led corporate initiatives including potential European travel.
Support customer demos by ensuring local infrastructure, devices, and connectivity are fully functional.
Contribute to the build, testing, and maintenance of the new infrastructure at the flagship site, including PCs, cabling, Wi-Fi, and demo equipment.
Collaborate with the EMEA IT team (and potentially APAC) to maintain consistency and support across regions.
Essential Skills
Technical Skills
3–5 years’ experience and understanding of IT user/infrastructure environments.
Proficient in maintaining and supporting local IT infrastructure, including PCs, networking (TCP/IP), and connectivity.
Experienced in managing Active Directory, Group Policy, and other core IT systems.
Familiar with cloud-based environments and services.
Comfortable working in a fast-paced, fully onsite flagship site environment.
Ideally: experience deploying, configuring, and supporting Windows 11, Office 365, and Windows Server 2016.
Fluent in German & English. Other European languages a benefit but not essential.
Soft Skills
Team player with a proactive mindset.
Passion for customer service with strong communication and presentation skills.
Strong attention to detail, time management, and organizational skills.
Professional, confident, and personable.
Ability to multitask efficiently and remain calm under pressure.
Enjoys learning and sharing knowledge.
Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.
Why Join Bio-Techne:
- We offer competitive wages along with extensive benefits for employees and their families.
- We invest in our employees’ financial futures through retirement programs and an employee stock purchase plan.
- We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.
- We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.
- We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.
Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.
Top Skills
What We Do
Bio-Techne Corporation (NASDAQ: TECH) is a leading developer and manufacturer of high-quality purified proteins and reagent solutions - notably cytokines and growth factors, antibodies, immunoassays, biologically active small molecule compounds, tissue culture reagents, and cell and gene therapy workflow solutions including T-Cell activation technologies. Bio-Techne’s portfolio also includes protein analysis solutions, sold under the ProteinSimple brand name, that offer researchers efficient and streamlined options for automated Western blot and multiplexed ELISA workflow. These reagent and protein analysis solutions are sold to biomedical researchers, as well as clinical research laboratories, and constitute the Protein Sciences Segment.
Bio-Techne also develops and manufactures diagnostic products including FDA-regulated controls, calibrators, blood gas and clinical chemistry controls, and other reagents for OEM and clinical customers. Bio-Techne’s genomic tools include advanced tissue-based in situ hybridization assays (ISH) for research and clinical use, sold under the ACD brand, as well as a portfolio of clinical molecular diagnostic oncology assays including the ExoDx®Prostate (IntelliScore) test (EPI) for prostate cancer diagnosis. These diagnostic and genomic products comprise Bio-Techne’s Diagnostics and Genomics Segment.
Bio-Techne products are integral components of scientific investigations into biological processes and molecular diagnostics, revealing the nature, diagnosis, etiology and progression of specific diseases. They aid in drug discovery efforts and provide the means for accurate clinical tests and diagnoses. With thousands of products in its portfolio, Bio-Techne generated approximately $714 million in net sales in fiscal 2019 and has over 2,200 employees worldwide.
