IT Support Specialist (d/f/m)

As an IT Support Specialist (d/f/m), your responsibilities will include:

• Providing frontline support to our global team by monitoring and promptly resolving hardware, software, networking, and enterprise tool issues.
• Administering our core enterprise applications and internal systems, including Google Workspaces, Slack, and SSO, while managing account provisioning, access requests, and license tracking.
• Evolving our internal infrastructure towards a modern Zero Trust architecture to ensure that every access request is securely authenticated and authorized.
• Establishing and managing Identity & Access Management (IAM) processes, including Context-aware access to protect company data while maintaining a seamless user experience.
• Managing the full asset lifecycle by coordinating the procurement, setup, and provisioning of laptops and mobile devices -primarily for our macOS fleet and some Windows devices -via MDM tools.
• Executing technical onboarding and offboarding duties to ensure seamless account setup for new hires and the secure collection and de-provisioning of assets for departing employees.
• Supporting our AV and office infrastructure by setting up and troubleshooting meeting room technology, as well as providing technical support for internal events and livestreams.
• Maintaining operational documentation by creating and updating technical runbooks and knowledge base articles to enhance end-user self-service and team efficiency.
• Contributing to our security and compliance posture by assisting with documenting and implementing IT controls aligned with frameworks such as SOC 2 and ISO 27001.

What you will need to succeed in this role:

• Demonstrated experience in IT support or systems administration, ideally gained within a fast-paced tech environment or a cloud-native company.
• Hands-on knowledge in administering Google Workspaces and managing core enterprise applications at scale.
• Familiarity with modern security principles and have a strong interest or experience in implementing Zero Trust frameworks and Context-aware access policies.
• Experience managing a macOS-centric fleet using MDM tools and are comfortable handling hardware procurement and lifecycle management.
• Foundational understanding of Identity & Access Management (IAM) and how to maintain security controls within an organization.
• Proactive problem-solving skills with an organized mindset, capable of translating complex technical issues into clear solutions for your colleagues.
• Excellent communication skills in English and enjoy working in a service-oriented role where your work directly enables others to succeed.
• Detail-oriented and take pride in maintaining high standards for documentation and compliance tasks like those required for SOC 2.