As an IT Helpdesk Specialist (d/f/m), you will:
- Provide Frontline Support for our global team, monitoring and addressing requests to resolve hardware, software, networking, and enterprise tool issues promptly and efficiently
- Administer Internal Systems, supporting and troubleshooting core applications like Google Workspace, Slack, Notion, and SSO, including account provisioning, access requests, and license tracking.
- Manage Asset Lifecycle by coordinating the procurement, setup, and provisioning of laptops and mobile devices (primarily macOS fleet and some Windows) via MDM tools.
- Execute Onboarding & Offboarding duties, ensuring seamless account setup and equipment provisioning for new hires, and managing the secure collection and de-provisioning of assets for departing employees.
- Support AV & Office Infrastructure, setting up, monitoring, and troubleshooting meeting room technology, Zoom Rooms, and providing technical support for internal events and livestreams.
- Maintain Operational Documentation by creating and updating technical runbooks and knowledge base articles for common procedures to enhance end-user self-service and team efficiency.
- Contribute to Security & Compliance, assisting with the documentation and execution of IT controls relevant to frameworks like SOC 2/ ISO 27001.
What you will need to succeed in this role:
- 2+ years of experience in an IT support or Helpdesk role.
- Deep proficiency in macOS administration and troubleshooting.
- Familiarity with administering core identity and collaboration tools like Google Workspace.
- Strong understanding of basic networking fundamentals (TCP/IP, DNS, VLANs, Wi-Fi).
- Fluent in German and English.
- Outstanding communication skills and a friendly, clear approach when supporting technical and non-technical stakeholders, including executive leadership.
- A resourceful and adaptable mindset, with the ability to manage ambiguity, prioritize competing tasks, and focus on efficient problem-solving.
- A passion for technology and a willingness to continuously learn and grow with a dynamic, global team.
Top Skills
What We Do
Hundreds of thousands of sellers around the globe rely on primary ticketing solutions that haven’t kept up with their needs and expectations. Platforms from the 90s that still feel like we are in the 90s made the jobs of ticket managers worldwide constant miseries.
Now there is a better way — customer-centric ticketing! vivenu is a primary ticketing provider that helps event organizers manage, market, and analyze ticket sales from one unified platform.
Our mission is to build a ticketing platform that puts ticket sellers first – so they’re empowered to create experiences that people love. We empower organizers to be more efficient, absolutely independent, and fully connected – to say the very least.
vivenu is the exclusive ticketing solution for the Grammy Awards, the Special Olympics, FC Schalke 04, Qatar Creates, and many many more. With $65 million in funding from renowned global investors, we’ve set out to revolutionize event ticketing – now and forever.
Pumped enough? We are not just another company and we are not looking for people who seek just another job. Ready for personal growth? Join us.
Why Work With Us
Join us to shape the future of live entertainment with purpose and variety. Whether you’re refining innovative product features, creating memorable fan experiences, closing strategic partnerships, or driving customer success — every step at vivenu impacts hundreds of clients and thousands of fans daily. Here, your work truly matters.
