IT Support Specialist

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Tom, GA, USA

In-Office

HR Tech • Information Technology

The Role

Job Title: IT Support Engineer
Position Type: Contract
Location: Whitestown, Indiana
Salary Range: $30/hr(USD)

Primary Responsibilities

1. Technical Support & Operations

 Provide Level 1/2 support for desktops, laptops, Zebra printers,

Android/iOS devices, and other endpoints. Guide and support associates in day-to-day operational processes,

especially around shipping and logistics tools.

 Resolve workstation and software issues, including installation,

upgrade, and maintenance of systems.

 Document troubleshooting procedures and provide knowledge

materials for end-users.

 Participate in an on-call rotation, which may include occasional

weekend shifts.

2. Infrastructure & Network Management

 Design, implement, and maintain secure, scalable IT infrastructure

systems.

 Deploy and manage physical, virtual, and cloud server environments.

 Configure and troubleshoot LAN/WAN, VPNs, switches, routers,

firewalls, and wireless access points.

 Collaborate with other IT teams to install and resolve infrastructure

and system-related requirements.

3. Server, Cloud & Automation

 Manage Windows and Linux servers along with AWS, Azure, or

Google Cloud environments.

 Perform patch management and system updates across

environments.

 Use scripting languages (e.g., PowerShell, Python) to automate

repetitive tasks and enhance efficiency.

4. Backup, Recovery & Security

 Develop, test, and maintain backup and disaster recovery

procedures.

 Ensure adherence to corporate security policies and implement

network protection protocols.

 Conduct regular system audits, vulnerability assessments, and

monitor system health via tools (e.g., Zabbix, Nagios).

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The Company

HQ: Santa Clara, CA

638 Employees

Year Founded: 2009

What We Do

IntelliPro Group Inc. is one of the fastest growing IT services and HR solutions companies in Americas & APAC. We provide comprehensive IT services to help clients with IT Strategic Planning, Implementation, Deployment, IT Support on Artificial Intelligence, Big Data, Cloud Computing, Mobile Application Development, Data Mining and Business Intelligence, Enterprise Data Warehouse, and more. Besides our established IT services, our new business now is quickly extending to one-stop HR Solution Services, including Oversea Branch Setup Consulting, Compensation & Benefits Policy Consulting, Payroll Management Service, Talent Recruiting, and Employer Branding to satisfy our clients’ fast business expansion requirement. We have built our business on our company-wide commitment to continually overdeliver on the high expectations of our clients, employees, and business partners. The secret to our success is that our unified team works harder, faster, smarter, and more collaboratively than anyone else in the talent acquisition business. In addition to the immense talent and proprietary technology, IntelliPro Group is proud to offer continual professional development and extraordinary benefits to both consultants and full-time employees.