Job Overview
Level Access is a leading SaaS accessibility company. We are seeking a highly motivated and experienced IT Support Specialist to join our team. In this role, you will be providing support for the internal users.
Responsibilities
- Respond to customer inquiries and assist with troubleshooting and resolving challenges
- Providing technical support across the company (this may be in person or over the phone)
- Repairing and replacing equipment as necessary
- Setting up accounts and equipment for new users
- Removing users as needed and tracking the return of equipment
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Document all solutions (build knowledge articles) and become comfortable with administrative access to sensitive systems
- Assist management in crafting training materials pertaining to computer troubleshooting and usage
Qualifications
- A bachelor's degree or equivalent experience in computer science or a related technology field is preferred
- Industry-specific certification in relevant computer languages or software may be required
- 1-3 years of relevant experience in a customer-focused position involving technical knowledge of a companies' end user hardware and software solutions
- Extensive experience working with different operating systems, including Windows and Mac OS
- Professional written and interpersonal skills are important when communicating with customers and clients
- Ability to prioritize and lead several tasks and projects efficiently
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Comfortable working in and assisting others through company help desk software, such as Jira in addition to other remote access desktop programs
- Accept constructive criticism and customer feedback regarding their experience with software or IT services
Bonus Skills:
- Experience with Microsoft O365, Admin, Active Directory and Intune is a big plus
- SharePoint experience is also preferred
- Mobile device management skills would be helpful
- Imaging of laptops and inventory experience
Application Process
If you are hardworking and are looking for an opportunity to be a part of a growing SaaS a11y company, we encourage you to apply for this role! This is a full-time salaried position with a competitive benefits package, including medical insurance, unlimited vacations/FTO. Salary is commensurate with experience. Please submit your cover letter and resume in English for immediate consideration!
Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2025, Level Access. All rights reserved.
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What We Do
Level Access is the market-leading provider of digital accessibility solutions. Our team has been at the forefront of accessibility innovation for more than 25 years, and we’ve supported thousands of organizations—from Fortune 500 companies to government agencies—to build and maintain digital experiences that work for all users.
Our work is fueled by our belief that everyone, regardless of disability, deserves equal access to digital technology. We know that sustainable, effective digital accessibility requires a holistic approach. Our complete solution combines advanced technology and automation with expert services, equipping organizations with the full suite of tools and resources they need to eliminate barriers for users with disabilities.
Why Work With Us
Level Access is a mission-driven organization that focuses on making the world a more accessible place through software and services. You have the opportunity to work with some of the most well-known accessibility professionals in the space and make a difference in the world every single day.
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Employees work remotely.
We believe in building a technology-driven company that ensures people with disabilities have a place in the workforce. We offer: Flexibility.
