IT Desktop Support Specialist

 We are looking for an experienced IT Desktop Support Specialist to join our team and provide dedicated on-site support. The ideal candidate will be responsible for PC lifecycle management, user support, and collaboration with other IT team members to address more complex issues. This role requires a strong background in managing Windows-based systems and excellent customer service skills. The candidate should be highly organized, technically proficient, and comfortable working exclusively on-site.

This role is not for: Network, Cybersecurity, Software Development, Phone Help Desk engineers/associates or anyone without On-Site IT Desktop Support experience.

Key Responsibilities

• Perform all technical activities related to PC lifecycle management, including imaging, configuration, delivery, refresh, and retirement of PCs.
• Troubleshoot and resolve hardware and software issues for PC users, providing corrective actions to ensure seamless operation.
• Collaborate with other IT team members to escalate and resolve issues beyond immediate expertise.
• Maintain a positive and customer-focused approach while addressing user issues, concerns, and questions.
• Assist with on-site administrative tasks such as running inventory checks, managing stock levels, ordering devices, and following proper disposal procedures.

Required Experience & Skills

• Minimum of 3 years of experience as an IT Desktop Support Specialist.
• Advanced knowledge of Microsoft Office 365.
• Desired experience with macOS and Linux environments.
• Advanced expertise in:
  • Imaging, upgrading, troubleshooting, and repairing Windows-based computers.
  • Windows operating systems and related applications.
  • Authentication services and IT management systems (e.g., ServiceNow).
• General knowledge of:
  • Datacenters and telecommunication infrastructure.
  • Fixed telephony systems.
  • Network infrastructure and basic networking concepts.

Additional Information

This position is 100% on-site and not remote or hybrid.

• The role focuses on in-person support and does not involve remote help desk or phone-based customer service.

Key Attributes

• Strong problem-solving and diagnostic skills.
• Excellent communication and interpersonal skills.
• Ability to manage tasks efficiently and maintain high standards of customer satisfaction.
• Detail-oriented with strong organizational skills to manage asset tracking and inventory management.

This role is a great fit for IT professionals who enjoy working hands-on in a collaborative and dynamic environment, providing valuable support and enhancing the user experience on-site.

This role is not for: Network, Cybersecurity, Software Development, Phone Help Desk engineers/associates.

More information about NXP in the United States...

NXP is an Equal Opportunity/Affirmative Action Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, NXP will provide reasonable accommodations for otherwise qualified disabled individuals.

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