IT Support Specialist

We are global, we are impacting the lives of millions every day, we are making a difference!  

At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space. Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products. Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860’s and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.   

Will you be next to join our journey towards a more sustainable future? At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to providing sustainable packaging solutions. To find out more about our commitment to sustainability and about Amcor, visit www.amcor.com.  

Job Description

The Technical Support Analyst is responsible for the IT infrastructure and day-to-day IT support of Amcor plants and office sites. The Technical Support Analyst is responsible for the successful execution of Amcor customer IT requests and project work requirements. The Technical Support Analyst proactively identifies, investigates and resolves technical problems for Amcor’s supported software and computing platforms. Technical Support Analysts assist with all Technical Support projects and programs. This role involves a considerable amount of creativity as well as the ability to collaborate with the business, IT, and the Service Desk to drive new solutions to increase the productivity of our global workforce.
 

WHAT YOU GET TO DO

• Perform analysis, diagnose and resolve desktop problems for end users and recommend and implement corrective solutions for Amcor sites.
• Install, configure, test, maintain, monitor and troubleshoot end user workstations and related hardware and software in order to deliver required desktop service levels.
• Provide recommendations for computer hardware and desktop solutions to determine which best meet company needs.
• Create procedures, runbooks, and other documentation for assigned systems, critical IT spaces, and applications.
• Ensure continued process improvement off all assigned programs.
• Assist with assigned projects for Technical Support Team.
• Be a proactive member of the Technical Support Team.
• Provide support and training to all Technical Support Analysts.
• Provide level II system support by working directly with the Service Desk and IT Infrastructure Teams for production system issues, and assists in resolving or further escalating other related issues with other IT Teams.
• Resolve incidents and document corrective actions within the enterprise service management tools.
• Demonstrate research skills and the ability to self-direct training to keep current with technology advancements.
• Maintain Technical Support Asset Control documents which includes but is not limited to computer related assets, non-deployed hardware, and plant specific applications.
• Provide on call support, outside of business hours, if needed.
• Provide on-call support on a rotating 24x7 schedule.
   

WHAT WE VALUE

• Drive Continuous Improvement – Highest
• Critical Thinking - Highest
• Engagement and Accountability - High
• Change and Thought Leadership - High
• Operationally Excellent
• Building for the Future
• Fiscally Responsible
• Developing You
• Think Globally
• Business Partners
• Absolute Customer Commitment
• Provide Recognition
   

WHAT WE WANT FROM YOU

• Bachelor’s degree (IT, MIS, or Engineering) or equivalent experience.
• 2 – 4 years of experience in Infrastructure System Administration or comparable IT environment.

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor’s quality, service, and innovation
• Our investors benefit from Amcor’s consistent growth and superior returns
• The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the links "EEO is the and "EEO is the Law" Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

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