Provide day to day installation and maintain the company's computer hardware, software and support for network infrastructure. Schedule and perform hardware and software installations, configurations, upgrades and maintenance to operating systems, and layered software packages. Ongoing liaison with user groups to implement programs, determine needs and resolve problem situations. Provide technical support, training, troubleshoot and resolves technical issues and respond to help requests in person and by phone with outside vendors and to end users. Support new hardware deployments, implementation and programs.
: Bachelor's Degree or equivalency in Computer Science or related discipline. Experience in network administration, including maintenance and configuration.
:
- Assists staff with the installation, configuration, and ongoing support of desktop computers, peripheral equipment and software within established standards and guidelines.
- Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Works independently, and with IT Operations staff as appropriate to determine and resolve problems received from clients.
- Interacts with numerous application platforms in a multi-layered client server environment. Ensures desktop computers interoperate effectively with various systems including associated file servers, email servers, application servers, and administrative systems.
- Trains and orients new hires on use of hardware and software. Assists in maintaining, hardware, and software records and inventory.
- Eager to learn and stay abreast of the latest technologies and systems and are willing to adopt best practices.
- Have experience installing, managing, configuring and troubleshooting windows operating systems in desktop environment
- Strong team attitude
- Works well independently
- Interpersonal skills
- Excellent written and verbal communication skills
- Proficient in Lotus Notes, Microsoft Office, Microsoft 365 environment
- Organization, planning and prioritization skills
- Strong analytical, problem solving and judgment skills
- Strong customer service orientation
- Commitment to company values
Maintenance, desktop security, help desk
What We Do
Our mission is to help companies control their insurance costs through the member-owned group captive model. Our industry-leading insurance professionals support every aspect of the group captives they advise, from claims advocacy to operational oversight, risk management, financial services, investment services and more.
Applying its time-tested and proven strategies, Captive Resources brings the highest quality insurance protection to each individual captive member, while increasing members' buying power, bringing greater stability and predictability to their insurance costs, and driving profitability to their bottom lines.
For over 35 years, CRI has helped create more than 45 group captives with 6,000 member companies that serve businesses and organizations located across the United States. Today, CRI proudly administers some of the largest member-owned group captive insurance companies in the world. And it's no small task. The company oversees combined premiums of $3.8 billion with assets of $10 billion.
Statement on Diversity, Equity, and Inclusion: At Captive Resources, we believe that our colleagues deserve fairness, respect, inclusivity, and belonging. We encourage different perspectives, unique ways of thinking, fearless collaboration, and positive communication. Our differences have made us strong and successful, and we embrace diversity, equity, and inclusion. We celebrate our people every day because they are the heart of our company.
Captive Resources is proud to be an Equal Opportunity Employer. We prohibit discrimination in employment with respect to any term or condition of employment, including hiring, compensation, advancement, discipline, or termination for our applicants and colleagues.
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