IT Support Specialist

Job Title: IT Support Specialist 

Location: Rockhill, SC | On-site

Job Type: Full-time

Get to Know Us: 

Eclipse Automation delivers cutting-edge custom automated manufacturing solutions across multiple industries. We combine advanced automation expertise with digital innovation to create smart, efficient, and sustainable manufacturing systems. Our global network includes facilities in Canada, the United States and Hungary ensuring regional expertise and global strength.

The Position:

Reporting to the Manager IT – North America, the IT Specialist is responsible for the overall general maintenance of all Eclipse computer equipment and for the process of resolving identified technical problems that may exist within the company.  The incumbent is also responsible for resolving or escalating Eclipse employee incidents throughout their lifecycle from submission/detection to fulfillment/resolution in a fast paced and busy environment, while delivering the Eclipse Vision and the Eclipse Entrepreneurial Culture.

What You’ll Be Doing:

Technical:

• Provide first and second-level technical support to end users for hardware, software, printers, mobile devices, and business applications.
• Respond to support requests via ticketing system, email, phone, remote support, and in-person assistance while meeting established Service Level Agreements
• Manage Microsoft Intune and Mobile Device Management (MDM) solutions for device enrollment, application deployment, compliance policies, and security configurations.
• Deploy, configure, and maintain Windows devices, Microsoft 365 services, and endpoint security solutions.
• Install, configure, and troubleshoot desktops, laptops, printers, peripherals, and mobile devices.
• Support Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
• Diagnose and resolve email, authentication, and account access issues, including MFA and password resets.
• Monitor system health, security alerts, and endpoint compliance, escalating issues when necessary.
• Perform software installation, patch management, and operating system updates.
• Document incidents, solutions, and technical procedures using the organization's ticketing system.
• Assist with IT asset management, inventory tracking, and lifecycle management of hardware and software.
• Support onboarding and offboarding activities, including account provisioning, device setup, and access management.
• Follow IT security policies and best practices to protect organizational data and systems.
• Collaborate with vendors and other IT teams to resolve complex technical issues and implement new technologies.
• Participate in IT projects, system upgrades, and infrastructure improvements.
• Provide after-hours support and participate in an on-call rotation for critical systems when required.
• Monitor server health, CPU, memory, storage, and system performance to ensure optimal availability

Systems & Network:

• Assist Performing server patching, upgrades, monitoring, and preventive maintenance.
• Support backup, restore, disaster recovery, and business continuity procedures
• Troubleshoot and resolve network connectivity issues, including wired and wireless networks, TCP/IP, DNS, DHCP, VPN, and internet access
• Administer enterprise wireless networks
• Monitor network performance, bandwidth utilization, and availability using network monitoring tools
• Manage network infrastructure upgrades, firmware updates, and lifecycle replacement of networking equipment.
• Support network security initiatives, including Network Access Control (NAC), 802.1X authentication, certificate-based authentication, and secure wireless deployments
• Assist with cybersecurity initiatives by implementing security best practices, endpoint protection, email security, and vulnerability remediation.

Project Execution:

• Maintain good corporate citizen role in support of the Eclipse corporate Vision
• Work requires professional written and verbal communication and interpersonal skills
• Adhere to all Health and Safety rules and procedures

• Compete other duties and projects as assigned
• Must be self-motivated and lead by example with a positive attitude and outlook
• Team Player, Continuous Learning, Attention to Detail
• Ensure business activities are performed with the highest ethical standards and in compliance with the Eclipse Automation Inc. Conduct Code
• Adhere to the Eclipse Project Operating Policy
• Ensure scheduled milestones are met
• Foster the development of a culture reflective of the core values of the business

What We’re Looking For:

Education:

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

Experience:

• Experience supporting Microsoft 365 and Microsoft Entra ID (Azure AD).
• Experience with Microsoft Intune, Mobile Device Management (MDM)
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, and VPNs
• Experience using backup and recovery solutions
• Familiarity with PowerShell scripting and automation.
• Experience with ITSM/ticketing systems and asset management
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple tasks and work independently with minimal supervision.
• Valid driver's license and ability to travel between company locations

What We Offer:

• Reimbursement for tuition and professional dues
• 3 weeks of vacation and 3 paid personal days (to start)
• RRSP matching program
• Free snack program

Why Join Us:

Here at Eclipse Automation, creation and innovation are at our core, and our culture reflects that. Fast-paced and continuously fostering growth, we encourage the entrepreneurial spirit that our teams embody, and leverage each of their strengths to do better for our people, our clients, and our communities.

Our teams are made up of innovators, thinkers, and doers, with the know-how and expertise to exceed expectations, and the relentless spirit to create and reinvent. Our people are what enable us to live up to our name - to eclipse all others, inspiring and creating outcomes that change the world.

Eclipse Automation is committed to creating an accessible and inclusive work environment. It is our policy to recruit and select applicants solely on the basis of their qualifications. We are an equal opportunity employer that hires talent regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, or any other status or condition protected by applicable law.

At Eclipse Automation, we believe in the power of human connection. We do not use AI in our hiring process; every application is personally reviewed by a member of our team to ensure each candidate receives careful consideration.

This publicly advertised job posting is for an existing vacancy. We are seeking a qualified candidate to join our team and assume the responsibilities of this role.

Eclipse Automation encourages applications from all qualified candidates. Those in need of accommodation at any stage of the recruitment process should notify [email protected]. Any information received that relates to accommodation needs of a candidate will be addressed in a confidential manner.