About Redwood Materials
Redwood is localizing a global battery supply chain that seamlessly integrates recovery, reuse, and recycling — keeping critical minerals in circulation and driving the energy transition. Founded in 2017, we’re delivering low-cost and large-scale energy storage and producing battery materials in the U.S. for the first time, all from batteries we already have.
Position Summary:
Redwood Materials is seeking an experienced & skilled individual to join the IT/OT Support team for our fast-growing and dynamic environment. The individual in this role will provide support for end-user devices, software, accounts, and workflows. They will work with and receive ticket escalation from their peers on the support team, and they will utilize the IT helpdesk ticketing system for issue intake, documentation, and escalation to other support teams. This role will involve support of employees and devices on-site at multiple facilities, mobile, as well as remote employees who are national and international in a mix of business and industrial settings. Occasional personal vehicle use. May include national and international travel.
Essential Duties and Responsibilities
- Enterprise endpoint support – laptop and desktop management, domain accounts, software support, printers
- Manufacturing support – Supervisory Control and Data Acquisition (SCADA) devices, Human-Machine Interfaces (HMIs), process cameras, label printers, barcode scanners.
- Provision, maintain, and support Windows, MacOS, Linux, iOS, and Android based systems and devices
- Manufacturing Execution System (MES) Process development & support
- Thorough troubleshooting, documentation, and resolution of support issues and processes
- Escalation of trouble tickets to other support teams
- Utilize the IT Knowledge Base system to define and promote best practices and procedures within the Redwood enterprise IT environment
- Serve as knowledge lead for enterprise best practices on operational workflows and processes utilizing technology
- Serve as the lead on enterprise projects involving IT, including construction, equipment moves, and new technology implementations.
- Configure and define IT services utilizing technologies like Microsoft Active Directory, Group Policies, Microsoft Entra, inventory and warehouse system mobile device and endpoint management, and more.
Skills, Knowledge, and Abilities
- 1+ years in an enterprise IT Support related role
- Supporting HMIs, label printers, scanners, and other process support equipment
- IT Desktop Support, Active Directory, Microsoft Azure, Windows, MacOS, Linux
- Excellent customer service, attitude, and self-motivation
- Desire to learn and grow along with the company
The position is full-time. Compensation will be commensurate with experience.
We collect personal information (PI) from you in connection with your application for employment with Redwood Materials, including the following categories of PI: identifiers, personal records, professional or employment information, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. If you have additional privacy-related questions, please contact us at [email protected].
Skills Required
- 1+ years in an enterprise IT support role
- Support for SCADA, HMIs, process cameras, label printers, and barcode scanners
- Experience with Windows, macOS, and Linux endpoint support
- Experience supporting iOS and Android mobile devices
- Experience with Manufacturing Execution Systems (MES) process development and support
- Proficiency with Microsoft Active Directory, Group Policies, and Microsoft Entra/Azure
- Familiarity with mobile device management and endpoint management tools
- Excellent customer service, strong self-motivation, and troubleshooting/documentation skills
- Willingness to travel nationally and internationally as needed
- Desire to learn and grow with the company
Redwood Materials Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Redwood Materials and has not been reviewed or approved by Redwood Materials.
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Fair & Transparent Compensation — Pay is considered okay to good overall, often competitive for engineering and corporate roles while closer to local norms in hourly operations.
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Equity Value & Accessibility — Stock options or equity are included in many offers, providing additional upside beyond base pay.
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Parental & Family Support — Parental leave is viewed positively, with maternity and paternity leave standing out within the package.
Redwood Materials Insights
What We Do
Redwood is developing a fully closed-loop, domestic supply chain for lithium-ion batteries. Our team manufactures critical battery components using as many recycled batteries as possible — localizing a 50,000-mile global supply battery chain on a single site.
