Description
Keeper Security is hiring an IT Support Specialist to join our EMEA IT team and provide hands-on technical support to employees across our Cork office and wider European organization. Qualified candidates must permanently reside in Ireland. This is a hybrid position based within a commutable distance to our Cork, Ireland office.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organisations globally. Keeper is published in 23 languages and sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help deliver reliable, secure and responsive IT support for Keeper employees across EMEA.
About Keeper
Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organisations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognised for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organisations to defend against modern adversaries at KeeperSecurity.com.
About the Job
As an IT Support Specialist, you will provide Level 1 and Level 2 technical support to Keeper employees, helping resolve hardware, software, account access and workplace technology issues. You will be a key point of contact for employees in the Cork office while also supporting remote users across EMEA. This is a hands-on role for someone who enjoys troubleshooting, working directly with users and keeping workplace technology running smoothly. You will support employee onboarding and offboarding, device provisioning, account administration, asset management and day-to-day IT operations while escalating more complex infrastructure or security issues when appropriate.
Responsibilities
- Provide Level 1 and Level 2 technical support for employees across Windows and macOS environments
- Troubleshoot laptops, peripherals, operating systems, business applications and user access issues
- Provision, configure and deploy laptops and other equipment for new employees
- Support employee onboarding and offboarding, including account setup, access changes and equipment management
- Administer user accounts and access across Google Workspace, Microsoft, SaaS applications and other enterprise systems
- Manage and track IT hardware, software assets and inventory
- Diagnose connectivity, VPN, Wi-Fi and basic network issues
- Support conference rooms, audiovisual equipment and other workplace technology within the Cork office
- Document incidents, resolutions and troubleshooting steps within the IT ticketing system
- Escalate complex issues to senior IT, Security or Infrastructure teams with clear technical documentation
- Assist with endpoint management, software deployment, patching and device security controls
- Follow IT security, access control and data protection policies when supporting users and systems
- Help maintain internal IT documentation, knowledge articles and standard operating procedures
- Use AI-assisted tools such as Claude, ChatGPT or similar platforms to support troubleshooting, documentation, research and workflow efficiency
Requirements
- 2+ years of experience in IT support, service desk, desktop support or a related technical role
- Hands-on experience supporting Windows and macOS users in a business environment
- Experience troubleshooting hardware, software, account access and common workplace technology issues
- Familiarity with Google Workspace, Microsoft technologies or similar enterprise productivity platforms
- Experience provisioning and supporting employee laptops and peripherals
- Familiarity with identity and access management concepts, including user accounts, groups and permissions
- Basic understanding of networking concepts including TCP/IP, DNS, DHCP, Wi-Fi and VPNs
- Experience working with ticketing systems and documenting technical issues and resolutions
- Strong troubleshooting and problem-solving skills
- Strong communication and customer service skills when working with technical and non-technical users
- Ability to manage multiple support requests and prioritise issues based on urgency and business impact
- Ability and willingness to use AI-assisted tools effectively to improve troubleshooting, research and documentation
- Qualified candidates must permanently reside in Ireland and be able to commute to Keeper’s Cork office as required
Preferred Qualifications
- Experience supporting SaaS or cybersecurity organisations
- Familiarity with mobile device management or endpoint management platforms
- Experience with employee onboarding and offboarding processes
- Familiarity with basic Active Directory, Microsoft Entra ID or other identity platforms
- Experience supporting office networking, conference room or audiovisual technologies
- Relevant IT certifications such as CompTIA A+, Network+, Microsoft or similar
Benefits
- Onsite lunches
- Private healthcare (no wait period)
- Pension contribution (no wait period)
- Sick Pay
- Bike-to-Work Scheme (if local)
Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Keeper Candidate Privacy Notice
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).
1. Data We Collect
Information You provide:
- Contact details, CV/resume, cover letter
- Employment history, qualifications, work eligibility
- Application responses and uploaded documents
Information We generate:
- Interview notes, assessments, communications
- Scheduling information
Information From Others:
- Recruiter/referral information who submit your profile
- References (with your consent, before final offer)
- Public professional profiles
- Background verification (post offer)
Voluntary Diversity and Equal Opportunity Information
- We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements
2. How We Use Your Data
- Assess your application and suitability
- Manage interviews and recruitment workflow
- Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
- Comply with employment law obligations
3. Legal Basis
- Legitimate Interests (recruitment management, security and integrity of the hiring process)
- Contracting steps (for progressed candidates)
- Legal and regulatory compliance obligations; explicit consent where required
4. Who We Share Information With
Internal:
- HR, hiring managers, interviewers*, IT support for system administration
*Note - diversity and equal opportunity data is not shared with hiring managers.
Third Parties:
Service providers who assist with:
- Applicant tracking, recruitment systems and assessment providers
- Background verification vendors (post offer)
- Recruitment agencies (where applicable)
- Tools to support communication, collaboration and to securely store your data
Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.
5. International Transfers
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
6. Security
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.
7. Retention
We keep your data for 24 months from your last application activity, then delete or anonymize it.
Exceptions:
- You opt into our talent database for further retention by providing consent (extended retention)
- You're hired (transfers to employee records)
8. Your Rights
You have the following rights and can contact us at the email below to exercise them:
- Access, correct, or delete your data, subject to applicable law and retention requirements
- Object to or restrict processing
- Withdraw consent (where applicable)
- Request data portability
- Lodge a complaint with your data protection authority
If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.
9. Automated Decisions
Keeper does not make hiring decisions using solely automated processing.
10. Contact - Candidates can send privacy questions to: [email protected]
Skills Required
- 2+ years of experience in IT support, service desk, desktop support, or a related technical role
- Hands-on experience supporting Windows and macOS users in a business environment
- Experience troubleshooting hardware, software, account access, and workplace technology issues
- Familiarity with Google Workspace, Microsoft technologies, or similar enterprise productivity platforms
- Experience provisioning and supporting employee laptops and peripherals
- Familiarity with identity and access management concepts, including accounts, groups, and permissions
- Basic knowledge of TCP/IP, DNS, DHCP, Wi-Fi, and VPNs
- Experience using ticketing systems and documenting technical issues and resolutions
- Strong troubleshooting and problem-solving skills
- Strong communication and customer service skills
- Ability to manage multiple support requests and prioritize issues by urgency and business impact
- Ability and willingness to use AI-assisted tools for troubleshooting, research, and documentation
- Permanent residence in Ireland and ability to commute to the Cork office
- Experience supporting SaaS or cybersecurity organizations
- Familiarity with mobile device management or endpoint management platforms
- Experience with employee onboarding and offboarding processes
- Familiarity with Active Directory, Microsoft Entra ID, or other identity platforms
- Experience supporting office networking, conference room, or audiovisual technologies
- Relevant IT certifications such as CompTIA A+, Network+, or Microsoft certifications
Keeper Security, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Keeper Security, Inc. and has not been reviewed or approved by Keeper Security, Inc..
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Strong & Reliable Incentives — Sales incentives are described as market‑leading and uncapped, with accelerators that can materially increase earnings for high performers. OTE structures cited for AE roles indicate meaningful upside when quota is achieved.
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Flexible Benefits — Most roles are eligible for fully remote work with optional in‑office collaboration, providing flexibility in work arrangements. Role and location options support hybrid or remote setups across numerous regions.
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Wellbeing & Lifestyle Benefits — Perks include on‑site amenities at some locations (gym, meditation space, snacks/drinks, occasional meals) plus team events and volunteering. A free Keeper Family subscription adds a distinctive lifestyle benefit.
Keeper Security, Inc. Insights
What We Do
Keeper Security is the world's leading cybersecurity software company for securing and managing passwords and digital assets online. We were founded in 2011 and protect millions of consumers and thousands of business clients globally with our best-in-class encryption technology.
Why Work With Us
Working at a successful startup means you have opportunity to do personally fulfilling work and see your work help make history. You’ll be successful at Keeper if you are fearless, love to speak up with your own views, believe it’s best when communication is succinct and rich with solutions, work hard and strive for perfection. Keeper rewards its t
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