**This is a FULL-TIME, ON-SITE position located in Oxford, MA, and is not open to relocation**
IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.
Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged and thriving workforce that drives a sustainable future for our company and society.
Working at IPG Photonics, you can expect challenging projects, a motivating and friendly environment, and competitive benefits.
We are hiring a highly motivated and experienced individual to join our growing IT team and work in a fast-paced, dynamic, high-tech manufacturing company. As a Service Desk Analyst, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software.
The ideal candidate is a diligent, hardworking individual who can communicate with customers to determine their needs, can work with little supervision, and can always deliver outstanding work. Must have experience supporting executive team members.
Main Duties
- Support executive team members on their day-to-day support needs with highest urgency.
- Provide on-going IT Support to manufacturing department with their IT needs.
- Participate in off-hour call rotation and travel to remote site for support as needed.
- Perform troubleshooting activities to determine cause and resolution of computer hardware and software
- Assess and take ownership of technical support tickets in the helpdesk ticketing
- Collect information around problem and escalate to higher support tier when needed.
- Perform a daily check for meeting rooms functionality and implement a fix if a fault is identified.
- Image computes to adhere to IPG’s standard deployment.
Preferred Qualifications
- Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field preferred. Equivalent combinations of education, technical training, industry certifications and practical experience may be substituted.
- 3+ years Microsoft Windows support experience
- 3+ years Microsoft Office support experience
- 3+ years Active Directory support experience
- 3+ years supporting Microsoft 365 environments
- User management experience in Active Directory and Exchange Servers.
- Strong communication skills
- Familiar with ITSM/ITIL
- SCCM experience a plus
- Manufacturing environment experience a plus
Responsible Areas
- This role is based in Oxford, MA, with flexibility to provide coverage in Marlborough, MA and infrequent travel to Salem, NH as operational needs require.
IND123
#ZR
MA: $19.59 - $25.96/hr
Skills Required
- 3+ years of Microsoft Windows support experience
- 3+ years of Microsoft Office support experience
- 3+ years of Active Directory support experience
- 3+ years of experience supporting Microsoft 365 environments
- User management experience in Active Directory and Exchange Servers
- Strong communication skills
- Experience supporting executive team members
- SCCM experience
- Manufacturing environment experience
IPG Photonics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IPG Photonics and has not been reviewed or approved by IPG Photonics.
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Equity Value & Accessibility — An Employee Stock Purchase Plan offers a 15% discount with a lookback feature and is available in the U.S. and Germany. This broad-based equity program is consistently highlighted as a standout component of total rewards.
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Leave & Time Off Breadth — PTO typically starts around three weeks with growth over tenure, alongside roughly 10–12 paid holidays and noted carryover options. Time-off policies are often viewed as a strong part of the package.
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Strong & Reliable Incentives — Annual bonuses are emphasized as a meaningful part of total compensation. Company materials and role descriptions explicitly include bonuses as part of the offering.
IPG Photonics Insights
What We Do
IPG Photonics is the world leader in fiber laser technology, offering solutions for applications across a wide array of industries. Headquartered in Marlborough, USA, the company has developed a robust, vertically integrated supply chain, developing key technology components in-house, thus enabling the most reliable, powerful, and efficient laser solutions. With over 30 locations across the globe, we are committed to developing innovative products that provide reliable, cost-effective solutions for our customers’ needs.
