AnaVation is seeking an IT Support Specialist to join our growing work program to support a wide range of IT-focused tasks. We are seeking a team member who will provide superior customer service and is committed to the successful operation of our customer’s information technology systems. The selected candidate will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Core Responsibilities include:
- Helpdesk & Technical Support: Resolve end-user support tickets, troubleshoot hardware/software issues, and assist with computer setups.
- Hardware & Software Maintenance: Install, configure, and update workstations, peripherals, and operating systems.
- Network & Infrastructure Support: Monitor local area networks (LAN), Wi-Fi, routers, and switches to maximize system uptime.
- Security & Backups: Enforce basic cybersecurity measures, run data backups, and follow disaster recovery procedures. )
- Asset & Vendor Management: Track IT inventory, document system processes, and coordinate with external tech vendors.
This position is on with our customer in Quantico, VA and cannot be supported remotely.
This position requires an active Top Secret clearance and the ability to obtain SCI accesses with a CI polygraph.Required Qualifications:
- Associates Degree in Computer Science, Computer Information Systems or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience
- 2 years of related IT experience
- Must hold a Current Top Secret clearance. Will be required to undergo a CI poly.
Desired Qualifications:
- Technical Knowledge: Basic understanding of Windows/Mac/Linux environments, networks, and hardware components. Familiarity with implementing security hardening settings (STIGs)
- Problem-Solving Skills: Ability to diagnose and fix technical faults quickly, either independently or by escalating complex issues.
- Communication Skills: Strong customer service mindset to assist non-technical staff at all organizational levels. Ability to explain technical concepts to personnel of all skill levels. Ability to compile information into useful reports.
- Generous cost sharing for medical insurance for the employee and dependents
- 100% company paid dental insurance for employees and dependents
- 100% company paid long-term and short-term disability insurance
- 100% company paid vision insurance for employees and dependents
- 401k plan with generous match and 100% immediate vesting
- Competitive Pay
- Generous paid leave and holiday package
- Tuition and training reimbursement
- Life and AD&D Insurance
Skills Required
- Associate degree in Computer Science, Computer Information Systems, or a related technical discipline, or equivalent education, technical training, or work/military experience
- Two years of related IT experience
- Current active Top Secret clearance
- Ability to undergo and pass a CI polygraph
- Basic knowledge of Windows, macOS, Linux, networks, and hardware components
- Familiarity with implementing security hardening settings, including STIGs
- Ability to diagnose and resolve technical faults independently or escalate complex issues
- Strong customer service and communication skills
- Ability to explain technical concepts to personnel of varying skill levels
- Ability to compile information into useful reports
What We Do
AnaVation is a trusted partner that delivers high-value, cost-effective solutions to solve our customers’ most complex technical and analytical problems. AnaVation believes that the future of securing, collecting, processing, and analyzing cyber data will require the development of advanced ANAlytical technologies derived via the innoVATION of current and future technologies. AnaVation believes in the “Idea of the Possible” — that it is possible for our experts, partnering with our customers in the right environment, to create innovative technical solutions that expand our customers’ capabilities. We want to do two things for our customers. We want to resolve existing challenges and we want to prepare them for the future. Our technical expertise and innovative engineering culture enable us to do those things.
