Job Title: Dealership IT Support Specialist
Company: Easterns Automotive Group
Location: Washington DC Area
Easterns Automotive Group is seeking a skilled and dynamic Dealership IT Support Specialist to join our team. As a leader in the certified pre-owned automotive retail space, we're dedicated to providing top-notch service not only to our customers but also in supporting our internal operations. In this role, you will be instrumental in maintaining our IT infrastructure, ensuring all technology-related operations run smoothly across our dealership locations in the Washington DC area.
Benefits:
Joining Easterns Automotive Group means becoming part of a family that values your well-being and professional development. We offer a comprehensive benefits package that includes:
- Health & Dental Insurance: Comprehensive coverage for you and your family.
- Vision Insurance: Support for your eye care needs.
- Life & Disability Insurance: Financial security and peace of mind.
- Health Savings Account (HSA): Flexible spending for health care needs.
- 401(k) with Company Matching: Investing in your financial future.
- Paid Time Off (PTO) & Parental Leave: Balancing work and life.
- Flexible Schedule: Promoting work-life harmony.
- Paid Training & Tuition Reimbursement: Opportunities for personal and professional growth.
- Employee Discounts: Exclusive savings on vehicles and services.
Responsibilities:
As a Dealership IT Support Specialist, your duties will include:
- Maintaining and troubleshooting our Microsoft environment, including software and hardware issues across all dealership locations.
- Managing relationships with IT vendors, ensuring services and products meet our standards and needs.
- Overseeing the installation, configuration, and support of dealership-specific software such as CDK.
- Providing field service support, including setting up and configuring printers, scanners, PCs, and other technology equipment.
- Ensuring all IT-related operations adhere to industry standards and company policies.
- Collaborating with the IT team to develop and implement IT strategies that enhance operational efficiency.
Qualifications:
The ideal candidate will:
- Have proven experience in IT support, preferably with exposure to dealership or automotive industry environments.
- Be knowledgeable in Microsoft environments, dealership-specific software (e.g., CDK), and general IT hardware.
- Possess strong problem-solving skills and the ability to troubleshoot software and hardware issues.
- Demonstrate excellent communication and interpersonal skills for managing vendor relationships and supporting non-technical staff.
- Be self-motivated with the ability to work independently across multiple dealership locations.
- Have a valid driver's license and reliable transportation for field service responsibilities.
- Educational background in Information Technology, Computer Science, or related field is preferred.
If you're passionate about technology and eager to play a key role in the seamless operation of a leading automotive group, we invite you to apply to join Easterns Automotive Group. Your technical expertise and dedication will be pivotal in driving our success.
Skills Required
- Proven experience in IT support
- Knowledge of Microsoft environments
- Knowledge of dealership-specific software such as CDK
- Knowledge of general IT hardware
- Strong software and hardware troubleshooting skills
- Excellent communication and interpersonal skills
- Ability to manage vendor relationships and support non-technical staff
- Ability to work independently across multiple dealership locations
- Valid driver's license
- Reliable transportation for field service responsibilities
- Experience in dealership or automotive industry environments
- Education in Information Technology, Computer Science, or a related field
What We Do
Easterns Automotive Group is a family-owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Easterns has sold over 150,000 used vehicles in its over 35-year history. Easterns operates eight retail locations around DC, Maryland, and Virginia with a 160,000 square foot corporate headquarters and centralized reconditioning facility in Sterling, VA.
