IT Support Specialist

Essential Duties and Responsibilities:

The IT Support team maintains the computer networks of our organization, providing technical support and ensuring the whole company runs smoothly.

• Perform related duties as assigned by supervisor
• Respond quickly to computer security issues
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Prioritize and manage many open cases at one time
• Setting up accounts for new users and deal with password issues
• Deleting accounts for terminated employees
• Repairing and replacing equipment as necessary
• Testing new technology
• Maintain compliance with all company policies and procedures
• Project Management

Education and/or Work Experience Requirements:

• Excellent verbal and written communication skills, including ability to effectively communicate w employees
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Experience with industry-related applications, including: VMware, Citrix, Cisco, Microsoft Server, Crowdstrike, Mimecast, Active Directory, Veeam preferred, but not required
• Knowledge of the following software would be helpful: Crystal Reports, SQL, Procede Software, ZOHO CRM, DTNA Dealership products
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• High school diploma or GED required
• Bachelor's degree preferred
• 3+ years of IT support experience required

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 50 lbs
• Must be able to talk, listen and speak clearly on telephone