The IT Support team keeps our business running smoothly by providing prompt, user-centric technical assistance and ensuring our workplace hardware, software, and systems remain reliable and secure. We handle daily troubleshooting, lead seamless onboarding and offboarding workflows, and partner closely with Infrastructure and Security to resolve complex challenges—all while maintaining robust documentation and continuously refining our support standards.
About the roleWe are looking for a proactive, service-oriented IT Support Specialist to take end-to-end ownership of day-to-day user requests and drive operational efficiency across macOS, Windows, and Linux ecosystems. Working with modern ITSM tools, you will troubleshoot complex hardware and software challenges, explore diverse enterprise technologies, and sharpen your technical skills as a vital bridge between our employees and advanced engineering groups.
Responsibilities and Duties- Providing first-line technical support to employees and handling incoming IT requests and incidents
- Troubleshooting hardware, software, operating system, and network connectivity issues across macOS, Windows, and Linux environments
- Installing, configuring, and maintaining computers, mobile devices, printers, and other IT equipment
- Managing user accounts, access rights, and permissions across company systems
- Performing IT onboarding and offboarding activities, including equipment preparation and account configuration
- Managing service desk tickets, prioritizing requests, and ensuring timely communication and resolution
- Maintaining IT asset records and keeping technical documentation and knowledge base articles up to date
- Practical experience troubleshooting and supporting macOS, Windows, and Linux workstations, along with related hardware and peripherals
- Solid understanding of core networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi) and basic endpoint security practices
- Hands-on familiarity with ticketing systems (ITSM) and day-to-day user account and access management
- Strong, empathetic communication skills with the ability to explain technical concepts clearly to non-technical colleagues
- High ownership and structured problem-solving, with the ability to prioritize tasks and see issues through to full resolution
- At least an intermediate level of English
- Familiarity with MDM solutions (e.g., Intune, Jamf), IAM tools, or IT asset management systems
- Basic scripting skills (Bash or PowerShell) to automate everyday tasks
- Experience administering cloud collaboration platforms (Google Workspace or Microsoft 365)
- A proactive mindset with a drive to document solutions, optimize processes, and explore new technologies
- The environment of equal opportunities, a transparent and value-based corporate culture, and an individual approach to each team member
- Competitive salary packages with performance-based annual reviews
- Opportunity to receive a Performance Bonus for your individual achievements and a Loyalty Bonus recognizing your dedication to the company
- 21 paid vacation days per year, paid public holidays according to Ukrainian legislation
- Gig-contract
- Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves
- Medical insurance is provided from day one. Sick leaves and medical leaves are available
- Free meals, fruits, and snacks when working in the office.
Skills Required
- Practical experience troubleshooting macOS, Windows, and Linux workstations, hardware, and peripherals
- Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi
- Basic endpoint security knowledge
- Hands-on familiarity with ITSM ticketing systems
- Experience with user account and access management
- Strong empathetic communication skills and ability to explain technical concepts clearly
- Ownership, structured problem-solving, task prioritization, and issue resolution skills
- Intermediate level of English
- Familiarity with MDM solutions such as Intune or Jamf
- Familiarity with IAM tools or IT asset management systems
- Basic Bash or PowerShell scripting skills
- Experience administering Google Workspace or Microsoft 365
What We Do
We are SQUAD: an R&D center that develops advanced AI-powered smart camera solutions. Our engineering team excels in advanced motion detection, real-time video analytics, and intelligent false-alarm reduction, creating impactful solutions in our 6,500 m² of in-house innovation labs. Driven by innovation and powered by our professional team, we combine deep technical expertise with a strong culture of development and a commitment to learning and growth. We embrace challenges as opportunities for innovation, and firmly believe that our team's ongoing development and agility help solid companies soar to new heights. By integrating state-of-the-art hardware, advanced software, and innovative AI, we deliver bespoke solutions that enable our clients to achieve exceptional security and operational efficiency across various industries.
